Senior ICT Engineer

Flexible Work Location - Northern region

Job reference - 2092

Full time, permanent

Competitive salary + Company vehicle + On-call (1 in 4 weeks salary uplift)

Telent's Network Services team are now looking for an addition into their ICT team due to wins of new contracts and services with our Blue Light customers. We are looking for a Senior ICT Engineer who has a passion for 2nd Line troubleshooting, for a range of ICT related technologies. This is a Hybrid / Flexible Working role that will see you work from home, travel to Telent offices when required and travel to our customer sites if or when needed. A full UK driving license and flexibility to travel is highly essential.

Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

This Senior ICT Engineer role is a technical role that plays an integral part in ensuring the stability and efficient operation of our blue light emergency services customer's ICT environment and requirements. You will have the opportunity to undertake complex technical work on infrastructure and systems on a BAU basis, as well as being involved with the implementation of new projects and technologies.

Working as part of an engineering team, you will be responsible for dealing with day-to-day ICT support activities including significant and complex technical work on ICT infrastructure and systems in support of operational requirements as well as in the implementation of new projects and technologies including, design, development, testing and deploying new technologies, ensuring projects are delivered on time.

What you'll do:

• Provide 2nd line ICT support for a range of ICT / hardware, applications, networks and systems
• Design, test, implement new systems and technologies in a timely manner
• Create and maintain documentation as it relates to system configuration, mapping and processes
• Liaise with third party suppliers to ensure resolution to agreed SLA's and standards
• Infrastructure life cycle management and capacity planning
• Following a period of training and assessment, form part of the 24x7 duty rota (1 week in every 4 weeks)
• Work within the framework and guidelines of ITIL processes and policies, ensuring alignment to best practice

Who you are:

You are a technically strong, customer-focused ICT professional with proven 2nd line support experience in complex environments. You thrive under pressure, enjoy solving technical challenges, and take ownership of issues through to resolution. You can work independently while collaborating effectively within a team. You demonstrate clear communication skills, strong documentation standards, and a commitment to service excellence. Experience within emergency services or other mission-critical environments is highly desirable. Relevant certifications (Microsoft, ITIL or equivalent) are advantageous.

Key requirements:

• Windows Operating Systems / Active Directory Administration
• Microsoft security patching deployment to endpoints and Servers
• Understanding of IT Infrastructure and Networking principles
• Strong troubleshooting, problem solving and technical skills
• Experience of working in a busy environment, ability to work under pressure and to tight deadlines
• Good verbal and written communications
• Problem solving skills
• Ability to work independently or as an integral part of a team
• Security Cleared to NPPV3 & SC Level (able to obtain OR already obtained)
• Clean UK Driving License
• Computer Aided Despatch (CAD) Systems knowledge and administration
• Integrated Communication Control System (ICCS) Systems Knowledge and Administration
• Fire Station End / GD92 / Mobile Data Terminal support
• Azure and Office 365
• Backup and DR Solutions
• Manage Engine experience
• Microsoft SCCM, InTune and Mobile Device Management
• Experience of working within a service level driven environment

What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• Essential vehicle
• On-call / Standby salary uplift
• 26 days annual leave, plus 8 public holidays, and the option to buy or sell days annually
• Company pension scheme
• Access to the Flexible Benefits portal
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Telent Core Values: Be Collaborative, Be Inclusive, Be Customer Focused, Take Responsibility