At a Glance
- Tasks: Lead operational excellence and drive continuous improvement in our Fire Solutions Division.
- Company: Join Telent, a company committed to inclusivity and innovation.
- Benefits: Enjoy 34 days holiday, car allowance, and discounts on cinema and shopping.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real impact by improving performance and customer satisfaction.
- Qualifications: Experience in operational performance and strong leadership skills required.
The predicted salary is between 51000 - 65000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine.
Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop.
Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Performance and Improvements Manager - 3-4 Days a week in our Canning Town Office - E16 4TL
We are looking for an ambitious and driven Performance and Improvements Manager to lead the delivery of operational excellence across the business by driving performance, embedding continuous improvement, and challenging underperformance within our Fire Solutions Division.
Thi role is responsible for monitoring operational performance, identifying opportunities for improvement, and working collaboratively with managers to deliver sustainable change.
You will use data, insight, and effective leadership to improve productivity, quality, compliance, customer satisfaction, and overall operational effectiveness.
You will champion a culture of accountability, innovation, and continuous improvement, ensuring teams consistently deliver against key performance indicators and organisational objectives.
What you’ll do
- Lead the organisation’s operational performance and continuous improvement strategy within our Fire Services area of the business.
- Monitor, analyse, and report on key performance indicators (KPIs), identifying trends, risks, and opportunities.
- Work alongside operational managers to develop and implement targeted improvement plans for underperforming teams, contracts, or service areas.
- Drive a culture of accountability through robust performance management and evidence-based decision-making.
- Lead operational reviews, audits, and root cause investigations to identify and resolve recurring issues.
- Deliver continuous improvement initiatives that enhance efficiency, quality, compliance, customer experience, and financial performance.
- Develop performance dashboards and reporting to provide meaningful insights for senior leadership.
- Support the implementation of new systems, processes, and operational best practices.
- Facilitate workshops and improvement projects using recognised continuous improvement methodologies.
- Build strong relationships with operational teams and senior stakeholders to influence positive change and encourage collaboration.
- Ensure lessons learned and best practice are shared across the organisation.
Who you are
The successful candidate will have significant experience in operational performance, continuous improvement, or operational management within a services or solutions environment.
You will have proven and demonstrable success in improving operational performance through structured improvement programmes.
Be able to manage any poor performance and implement successful recovery plans.
Key Requirements
- Improve organisational performance against agreed KPIs.
- Successfully support operational managers to recover underperforming teams and contracts
- Deliver measurable efficiencies and cost savings through continuous improvement initiatives.
- Improve compliance, quality, and customer satisfaction across operational services.
- Embed a culture where performance is actively monitored, challenged, and continuously improved.
- Strong analytical skills with the ability to interpret complex performance data.
- Excellent leadership, coaching, and influencing skills.
- Ability to challenge constructively while building positive working relationships.
- Excellent communication and presentation skills.
- Strong organisational and project management abilities.
- We may require some flexibility to work some night shifts on occasion.
What we offer
At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive.
We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.
Benefits
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Car Allowance
- Company pension scheme A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
- #J-18808-Ljbffr
Performance and Improvements Manager in London employer: Telent Technology Services Ltd
Telent Technology Services Ltd is an exceptional employer located in Warwick, offering a dynamic work environment that fosters innovation and collaboration in the Defence sector. With a strong focus on employee development, generous benefits such as a car allowance and 34 days of holiday, and a commitment to work-life balance through hybrid working arrangements, Telent provides a rewarding career path for those looking to make a significant impact in IT and Technology procurement.
Contact Details:
Telent Technology Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Performance and Improvements Manager in London
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We think you need these skills to ace Performance and Improvements Manager in London
Some tips for your application 🫡
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How to prepare for a job interview at Telent Technology Services Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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