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- Tasks: Coordinate tasks, manage customer enquiries, and ensure timely fault resolution.
- Company: Join Telent, a leader in digital infrastructure support.
- Benefits: Enjoy 26 days holiday, pension scheme, and discounts on shopping and entertainment.
- Other info: Be part of a diverse team that values your unique contributions.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Previous coordination experience and strong IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected.
What you’ll do:
- To ensure all engineer tasking is achieved within time and to planned requirements for the contract and customer expectations
- Liaise with Engineers to issue faults and receive repair details
- Be the first point of contact for all customer enquiries, support, and fault calls
- Ensure fault records are accurately maintained to time and plan
- Raise, log and receive purchase orders on the Oracle system
- Use ServiceNow to monitor faults and trends
- Ensure documentation tracking and database are maintained in accordance with the contract within time and to plan
- Liaise with Third Party companies to arrange works
Who you are:
- You will have previous coordination / administrative experience within a similar role and ideally be familiar with Highways Agency / Traffic Signals / Transport or Local Authority.
- Demonstrate a highly professional manner when dealing with clients/customers/Engineers
- Previous experience of scheduling work
- Ability to work towards KPI's and strict SLA's
- Ability to react to changing circumstances and work under pressure
- Good IT skills for Excel and Microsoft Word are essential
The additional benefits with this role:
- 26 days holiday, plus public holidays, and the option to buy or sell five days each year
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
Contract Coordinator in Kent employer: Telent Technology Services Ltd
Contact Detail:
Telent Technology Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Coordinator in Kent
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Contract Coordinator in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Coordinator role. Highlight your previous coordination and administrative experience, especially if it relates to Highways Agency or Local Authority work. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your ability to handle customer enquiries and manage tasks under pressure. Let us know why you want to join StudySmarter!
Show Off Your IT Skills: Since good IT skills are essential for this role, make sure to mention your proficiency in Excel and Microsoft Word. If you've used any other relevant software like Oracle or ServiceNow, give us the details. We love seeing tech-savvy candidates!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about what we do at StudySmarter while you’re there!
How to prepare for a job interview at Telent Technology Services Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Coordinator. Familiarise yourself with key terms like KPI's, SLA's, and the tools mentioned in the job description, such as Oracle and ServiceNow. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Coordination Skills
Be ready to discuss specific examples from your previous roles where you successfully coordinated tasks or managed schedules. Highlight any experience you have with liaising between teams or handling customer enquiries, as this is crucial for the position.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've had to react to changing circumstances or work under pressure. Employers love candidates who can think on their feet, so think of a few scenarios where you turned a challenge into a success.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, how success is measured, or what challenges the team is currently facing. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.