At a Glance
- Tasks: Lead night-time operations for London Underground, ensuring safety and performance excellence.
- Company: Join Telent, a leader in delivering essential infrastructure services.
- Benefits: Enjoy 34 days holiday, private medical cover, and a car allowance.
- Other info: Inclusive culture with opportunities for growth and diverse perspectives.
- Why this job: Make a real impact on critical infrastructure projects in a supportive environment.
- Qualifications: Proven experience in operational leadership and managing large teams.
The predicted salary is between 56700 - 69300 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Reporting to the Account Director, the Head of Operations will lead our London Underground night-time operations, providing strategic and operational leadership across Planned and Reactive Maintenance for long-term Fire and Communications contracts, as well as Minor, Intermediate and major installation projects. This is a dedicated night-shift role (Sunday-Thursday, 10:00pm-6:00am) requiring on-site presence at our Pirin Court office throughout the shift.
What you’ll do:
- Lead and drive the performance of the night-time operational teams, working through the relevant managers to ensure clear accountability, effective delivery and consistent performance.
- Ensure operational delivery meets contractual, quality, health and safety requirements, with particular focus on compliance, safe systems of work and agreed operational standards.
- Monitor operational performance against SLAs, KPIs and work-bank requirements, identifying issues proactively and taking action to improve delivery and response times.
- Drive operational efficiencies and continuous improvement, using data and performance reporting to identify trends, reduce rework and improve the effectiveness of the night-time operation.
- Optimise the deployment and utilisation of the operational workforce, ensuring resources are effectively managed while maintaining appropriate working time, fatigue and safety requirements.
- Provide senior operational oversight and escalation during the night shift, ensuring priority incidents are quickly identified, appropriately managed and escalated, with clear ownership through to resolution.
Who you are:
You’re an experienced operational leader with a proven track record of managing large teams, driving performance and delivering continuous improvement. You’re proactive, data-driven and confident holding managers accountable in a fast-paced operational environment.
Key Requirements:
- Demonstrable relevant work place experience of managing multi-disciplined teams to deliver projects/tasks on a designated site(s), preferably in a Technology Services environment.
- Strong influence and persuasion skills
- Strong Leadership capabilities
- IOSH Managing Safely
- Data-driven decision making
- SLA & contractual performance management
- Stakeholder management & communication
- Proactive thinking & decision making
What we offer:
At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams. The additional benefits with this role:
- Car Allowance
- Private Medical Cover
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
We are guided by our values and behaviours:
- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focussed
Join us and help deliver critical infrastructure projects that make a real difference. It’s an exceptional time to be a part of M Group.
Head of Operations employer: Telent Technology Services Ltd
At Telent, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and encourages personal growth. As a Principal Design Engineer in Bridgwater, you'll enjoy a hybrid working model, competitive benefits including a company car allowance and healthcare, and the opportunity to lead critical infrastructure projects in a friendly and respectful environment. Join us to make a meaningful impact while advancing your career in a dynamic and innovative setting.
Contact Details:
Telent Technology Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Operations at Telent Technology Services Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Telent Technology Services Ltd or be willing to refer you for that Head of Operations position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Telent Technology Services Ltd who’s on the lookout for their next Head of Operations star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Operations role at Telent Technology Services Ltd!
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Telent Technology Services Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Telent Technology Services Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Telent Technology Services Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
