ICT Engineering Apprentice in Guildford

Location: 150 Pinehurst Square, Farnborough GU14 7DL.

Qualifications: Level 3, Information Communications Technician.

Starting Salary: £17,500.

What you’ll do:

• The successful apprentice experience will consist of a variety of different rotations throughout our business unit aimed at progressing your skills, knowledge and personal development.
• You will gain a valuable insight into the inner workings of various departments across Network Services, specifically within the Network Operations Centre (NOC), Lab environment and Service Desk.
• This is an exciting role with great opportunities to progress your career and contribute to real life projects.
• Learn how networks are built and operated in technical detail.
• Perform quarantine, goods in and FAT tests across a variety of vendor networking equipment.
• Focus on activities performed by the Network Services Network Operations Centre (NOC).
• Understand OSS platforms used by the NOC.
• Understand all services provided on the Telent Cloud Services Platform including PaaS, IaaS & BaaS.
• Understand the differences between managed and unmanaged services.
• Build out basic troubleshooting processes for the Telent Cloud Services Platform.
• Adhere to GDPR policy around sensitive data held on devices or central shares.
• Handle and protect Telent information and report security incidents as defined in the Information Security Policy and HR Information Security Policy.
• Attend customer premises with senior engineers for install and commissioning work and faults.
• Attend technical workshops.

Who you are & what to prepare for:

• We don’t require individuals with experience as we will provide full training in all aspects of the role from how to use tools or software.
• We are looking for candidates with the right attitude, commitment, and desire to learn.
• Knowledge and interest in all things ICT will be important.
• You will be working in various environments so someone with a keen interest in Networks, Cloud, IT infrastructure as you will be building valuable skills across these teams.
• You will be involved in various stages of complex work and you will be hands on the equipment in our labs.
• You will get a mobile phone and a laptop as part of the role.
• Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development.
• Client and customer service is critical to the services we provide customers.
• Have a positive work ethic and be organised.
• Communication is vital; you will need to be an effective communicator both in writing and verbally.

The requirements:

• Minimum of 5 GCSE’s Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject.
• Desirable to have additional A-levels or an equivalent qualification in a related subject.
• Must be eligible to work in the UK.
• Must be over the age of 18 by September 2026.
• Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions.

Programme Specifics:

• This apprenticeship is typically 24 months in duration.
• Starting salary of £17,500 which will increase throughout the duration of the programme.
• The qualification you gain will be a Level 3 Information Communications Technician.
• Our chosen training provider Lifetime Training will support you in obtaining your qualification.
• Predominantly office based at our Farnborough site and will have visits to other Telent and client sites.
• On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to progress your career.

What we offer:

• A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact.
• We are growing and we rely on our committed Team to deliver.
• We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas.
• We want everyone to feel they can be themselves and to thrive at work.
• 34 days holiday, including public holidays, plus the option to buy or sell five days each year.
• Company pension scheme.
• A range of family friendly policies.
• Occupational health support and wellbeing Portal.
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

About Telent:

Telent is a leading technology company and specialist in the design, build, support and maintenance of the UK’s critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 2,500 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused.