At a Glance
- Tasks: Support customers and engineers in a dynamic 24/7 service environment.
- Company: Join Telent, a leader in keeping critical networks connected.
- Benefits: Enjoy 25 days holiday, pension scheme, and discounts on shopping.
- Other info: Flexible shift patterns with excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in customer service.
- Qualifications: Strong customer service skills and a proactive problem-solving attitude.
The predicted salary is between 30000 - 40000 £ per year.
At Telent, you will have the opportunity to be a part of something bigger. To keep things moving and connect people, we do important work, learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nation's critical networks connected and protected 24/7.
Reporting to the Maintenance Team Leader, the successful Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. The role is a 6‑month fixed term contract based from our Feltham depot (TW14 0AF) and will work 12 hour shifts, 4 on/4 off days and nights.
What you’ll do:
- Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution.
- Provide first‑level support and ownership for all incidents and requests.
- Initial incident triage of all requests.
- Ensure timely call resolution to achieve SLA targets.
- Meet Service Desk KPI Key Performance Indicators.
- Pro‑actively contact suppliers, including escalations when necessary.
- Maintain direct liaison with our customer via phone, email and bespoke systems for the role.
Who you are:
If you care about good customer service and have worked in a 24/7 Service Centre, Service Desk or Customer Service environment, this might be the next step in your career as training will be given.
Key Requirements:
- Ensure that excellent customer service is maintained and delivered to the highest standard.
- Adopt a practical and proactive approach to the 24/7 Service Desk Operation.
- Deliver customer service at the highest standard.
- Strong Customer Service Skills.
- A positive approach to problem solving.
- The role will operate on a shift rotation of 4 on, 4 off, working 12‑hour shifts Days and Nights.
What we offer:
A career at Telent can span many sectors, roles, technologies and clients, giving you the opportunity to develop, learn new skills and make an impact. We are growing and rely on our committed team to deliver.
Additional benefits with this role:
- 25 shifts holiday per year and the option to buy or sell days annually pro rata.
- Company pension scheme.
- A range of family‑friendly policies.
- Occupational health support and wellbeing portal.
- Discounts on cinema, restaurants and shopping with Telent Reward scheme.
Service Centre Advisor 6mth FTC in Frome employer: Telent Technology Services Ltd
At Telent, we pride ourselves on fostering a collaborative and supportive work environment where every employee can thrive. As a Service Centre Advisor based in Feltham, you will enjoy a range of benefits including generous holiday allowances, a company pension scheme, and access to wellness resources, all while contributing to the vital task of keeping the nation's networks connected. With opportunities for professional growth and a commitment to employee wellbeing, Telent is an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
Telent Technology Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Advisor 6mth FTC in Frome
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Telent. Understand their values and what they stand for. This will help you connect your experiences to their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences where you've excelled in these areas. We want you to shine when it comes to demonstrating your skills!
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for customer service and teamwork come through. Talk about how you enjoy helping others and how you can contribute to keeping those critical networks connected and protected.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Centre Advisor 6mth FTC in Frome
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Centre Advisor role. Highlight any previous customer service experience, especially in a 24/7 environment, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to keeping our networks connected. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in past roles. We love seeing a proactive approach to problem-solving, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Telent!
How to prepare for a job interview at Telent Technology Services Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Centre Advisor role. Familiarise yourself with the key responsibilities like incident ownership and customer service standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you resolved issues or went above and beyond for a customer. This will highlight your suitability for the role and your proactive approach.
✨Prepare for Shift Work Questions
Given the 12-hour shifts and 4 on/4 off schedule, be ready to discuss your flexibility and how you manage work-life balance. Employers want to know that you can handle the demands of shift work, so share any relevant experiences or strategies you have for staying alert and productive during long hours.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
