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- Tasks: Maintain incident ownership and support Service Desk Operatives in a fast-paced environment.
- Company: Join a leading technology services company in Frome, UK.
- Benefits: Enjoy competitive benefits, including a pension scheme and holiday options.
- Why this job: Be part of a dynamic team delivering excellent customer service 24/7.
- Qualifications: Experience in a 24/7 service environment and strong customer service skills.
- Other info: Flexible shift rotation of 4 on and 4 off for work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
A technology services company is seeking a Senior Service Centre Operator in Frome, UK to maintain incident ownership, liaise with third-party contractors, and provide support to Service Desk Operatives.
Ideal candidates will have previous experience in a 24/7 service environment and are skilled in delivering excellent customer service.
This role offers a shift rotation of 4 on and 4 off, working 12-hour days and nights, along with competitive benefits including a pension scheme and holiday options.
Senior 24/7 Service Centre Operator (12h Shifts) in Frome employer: Telent Technology Services Ltd
Contact Detail:
Telent Technology Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 24/7 Service Centre Operator (12h Shifts) in Frome
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to service centre operations. We should also think of examples from our past experiences that showcase our problem-solving skills and customer service excellence.
✨Tip Number 3
Show off your flexibility! Since this role involves 12-hour shifts, let’s highlight our adaptability and willingness to work varied hours. It’s a big plus for employers looking for reliable team members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Senior 24/7 Service Centre Operator (12h Shifts) in Frome
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a 24/7 service environment. We want to see how you've handled incidents and liaised with contractors before, so don’t hold back on those details!
Show Off Your Customer Service Skills: In your application, emphasise your ability to deliver excellent customer service. We love candidates who can demonstrate their knack for keeping customers happy, especially in high-pressure situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you the perfect fit for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Telent Technology Services Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of 24/7 service environments. Be ready to discuss your previous experiences and how they relate to maintaining incident ownership and liaising with third-party contractors.
✨Customer Service is Key
Prepare examples that showcase your excellent customer service skills. Think about times when you went above and beyond to help a customer or resolved a tricky situation effectively.
✨Shift Work Preparedness
Since this role involves 12-hour shifts, be ready to talk about your experience with shift work. Discuss how you manage your time and maintain productivity during long hours, especially in a 24/7 setting.
✨Ask Smart Questions
Show your interest in the company by preparing thoughtful questions. Ask about their approach to incident management or how they support their Service Desk Operatives. This demonstrates your enthusiasm for the role and helps you gauge if it’s the right fit for you.
