At a Glance
- Tasks: Provide top-notch customer support and resolve incidents in a fast-paced environment.
- Company: Join Telent Technology Services Ltd, a leader in tech solutions.
- Benefits: Enjoy 25 days holiday, a pension scheme, and flexible shifts.
- Other info: Fixed-term contract with a 4 on/4 off shift pattern for work-life balance.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong customer service skills and experience in a service desk role.
The predicted salary is between 24000 - 30000 £ per year.
Telent Technology Services Ltd is looking for a Service Centre Operator based in Frome, UK. The role is a 6-month fixed term contract requiring 12-hour shifts on a 4 on/4 off rotation.
Responsibilities include:
- Maintaining high levels of incident ownership
- Providing first-level support
- Ensuring timely resolution of incidents
The ideal candidate will have strong customer service skills and experience in a service desk environment.
Benefits include:
- 25 shifts holiday per year
- Company pension scheme
- And more.
24/7 Service Desk Operator - Incident Resolution & Customer Support in Frome employer: Telent Technology Services Ltd
Telent Technology Services Ltd is an excellent employer, offering a dynamic work environment in Frome where employees can thrive in their roles as Service Centre Operators. With a strong emphasis on employee growth and development, the company provides comprehensive benefits including 25 shifts of holiday per year and a robust pension scheme, fostering a supportive culture that values teamwork and customer service excellence.
Contact Details:
Telent Technology Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 Service Desk Operator - Incident Resolution & Customer Support in Frome
✨Tip Number 1
Get to know the company! Research Telent Technology Services Ltd and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about incident resolution and support, think of examples from your past experiences where you’ve successfully handled customer issues. We want to hear those stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the company, plus it might just give you an edge when it comes to getting noticed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have tips and resources available there to help you ace the process. Don’t miss out!
We think you need these skills to ace 24/7 Service Desk Operator - Incident Resolution & Customer Support in Frome
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any experience in a service desk environment. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about incident resolution and how you can contribute to our team. Keep it friendly and professional.
Showcase Relevant Experience:When filling out your application, be sure to mention specific examples of how you've successfully handled incidents or provided support in previous roles. We love seeing real-life stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Telent Technology Services Ltd
✨Know Your Stuff
Make sure you understand the basics of incident resolution and customer support. Brush up on common service desk scenarios and be ready to discuss how you've handled similar situations in the past.
✨Show Off Your Customer Service Skills
Prepare examples that highlight your strong customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky issue. This will show them you’re the right fit for their team.
✨Understand the Shift Work
Since this role involves 12-hour shifts on a 4 on/4 off rotation, be ready to discuss your flexibility and how you manage work-life balance. They’ll want to know you can handle the demands of the schedule.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
