At a Glance
- Tasks: Manage incidents and provide top-notch customer service in a fast-paced environment.
- Company: Leading technology services provider in England with a strong reputation.
- Benefits: Competitive salary, pension scheme, and flexible holiday options.
- Other info: Enjoy a balanced work-life with a 4 on/4 off rotation.
- Why this job: Join a dynamic team and make a difference in customer support 24/7.
- Qualifications: Customer service experience and ability to work 12-hour shifts.
The predicted salary is between 30000 - 40000 £ per year.
A leading technology services provider in England is seeking a Service Centre Operator to support their 24/7 operations. You will be responsible for incident management and ensuring high standards of customer service.
Ideal candidates will have a background in customer service and be able to work 12-hour shifts on a 4 on/4 off rotation.
The role offers competitive benefits including a pension scheme and holiday options.
24/7 Service Desk Operator – Incident Management in Frome employer: Telent Technology Services Ltd
As a leading technology services provider in England, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our employees enjoy competitive benefits, including a robust pension scheme and generous holiday options, alongside ample opportunities for professional growth within a supportive environment. Join us to be part of a team that is dedicated to delivering exceptional customer service while working in a flexible 24/7 operation that prioritises work-life balance.
Contact Details:
Telent Technology Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 Service Desk Operator – Incident Management in Frome
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We recommend using the STAR method to showcase your experience in incident management and customer service.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to highlight them during your conversations. It’s all about proving you’re the best fit for that 24/7 Service Desk Operator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace 24/7 Service Desk Operator – Incident Management in Frome
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills for incident management. We want to see how you can bring your unique background to our 24/7 operations!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're excited about the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Availability:Since this role involves 12-hour shifts on a 4 on/4 off rotation, make sure to mention your flexibility and willingness to work these hours. We appreciate candidates who are ready to jump in and support our operations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Telent Technology Services Ltd
✨Know Your Incident Management Basics
Make sure you brush up on the fundamentals of incident management. Understand common incidents and how to prioritise them. This will show that you’re not just familiar with the role but also ready to tackle real-world scenarios.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Think about challenging situations and how you resolved them. This will demonstrate your ability to maintain high standards, even under pressure.
✨Familiarise Yourself with Shift Work
Since this role involves 12-hour shifts, be ready to discuss your experience with shift work or how you plan to manage your time effectively. Employers appreciate candidates who can handle the demands of a 24/7 operation.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations and culture. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer!
