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- Tasks: Support Traffic Signal and CCTV Engineers while managing incidents and providing top-notch customer service.
- Company: Join Telent Technology Services Ltd, a leader in tech solutions.
- Benefits: Enjoy 34 days holiday, a pension scheme, and awesome employee perks.
- Other info: Flexible shifts with a Monday to Friday schedule in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Excellent customer service skills and a proactive problem-solving mindset.
The predicted salary is between 25000 - 30000 £ per year.
Telent Technology Services Ltd is seeking a Service Centre Operator based in Frome, England. This role supports Traffic Signal and CCTV Engineers and follows a Monday to Friday schedule with required flexibility for shifts.
Key responsibilities include:
- Maintaining incident ownership
- Providing first-level support
- Achieving Service Desk KPIs
Candidates should possess excellent customer service skills and a proactive approach to problem-solving.
We offer 34 days holiday, a pension scheme, and various employee benefits.
24/7 Service Desk Operator: Incident & Customer Support in Frome employer: Telent Technology Services Ltd
Contact Detail:
Telent Technology Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Service Desk Operator: Incident & Customer Support in Frome
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a Service Desk Operator does, especially in the context of incident management and customer support. This will help you speak confidently about how your skills align with the job.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations that might come up on the job. Being able to demonstrate your proactive problem-solving skills during an interview can really set you apart.
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what the company values and what it’s like to work there. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace 24/7 Service Desk Operator: Incident & Customer Support in Frome
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in incident management. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Operator role and how your proactive problem-solving approach aligns with our needs.
Showcase Your Flexibility: Since the role requires flexibility for shifts, mention any previous experiences where you've adapted to changing schedules or worked in a fast-paced environment. We love a go-getter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Telent Technology Services Ltd
✨Know Your Stuff
Make sure you understand the basics of incident management and customer support. Brush up on common issues that a Service Desk Operator might face, especially in relation to traffic signals and CCTV systems. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will help demonstrate that you have the right attitude and skills for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific incidents or customer queries. Practice answering scenario-based questions, focusing on your problem-solving approach and how you maintain incident ownership. This will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for incident management, or how they measure success in achieving Service Desk KPIs. This shows your genuine interest in the role and helps you assess if it's the right fit for you.