At a Glance
- Tasks: Manage IT contracts, ensuring timely delivery and customer satisfaction.
- Company: Join Telent, a leader in network services with a focus on innovation.
- Benefits: Enjoy flexible working, competitive salary, and generous holiday allowance.
- Other info: Inclusive culture with opportunities for growth and professional development.
- Why this job: Make a real impact on critical infrastructure while developing your career.
- Qualifications: Experience in IT contract management and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Job location – Flexible Work Location; Travel to a Telent office as and when required
Job type – Full time, Permanent
Telent are looking for a Contracts Services Manager to join the Network Services team. This is an excellent opportunity to bring your IT / Networks Service Delivery Management experience into a challenging and rewarding role, working on a range of mission‑critical contracts. This is a Flexible Work Location role, with home working as standard and travel to our Warwick, Farnborough or Chorley (Lancashire) offices for meetings as required.
As a Contract Services Manager at Telent, you will be trusted and empowered to deliver complex and critical services. You’ll have the freedom to innovate, take ownership and make smart, agile decisions. We need the best people to help us achieve our ambitions and continue to build and protect the nation’s critical infrastructure.
The Contract Services Manager (CSM) has overall accountability for assigned contracts, ensuring delivery on time and within budget through effective engagement with internal and external stakeholders. You will build and maintain strong customer relationships, developing an in-depth understanding of customer IT and Network environments and their current and future challenges, while ensuring high levels of customer satisfaction.
The CSM will work closely with Sales and Bid Managers, drawing on industry experience and product knowledge to maximise opportunities for additional revenue through new work streams and contract tenders. You will have strong financial, commercial and business acumen, with the ability to clearly articulate contract performance, risks and deliverables at senior and board‑level reviews when required.
Contract Services Manager – What you’ll do:
- Ensure the successful delivery of assigned IT‑related contracts
- Full accountability for contract finances to ensure delivery within budget, including:
- Identifying and delivering additional revenue opportunities through contract variations or new orders, working with Sales and other colleagues
- Completing invoicing and ensuring all charges are accurately captured
- Maintaining accurate contract budgets and forecasts
- Producing monthly financial reports and presenting them at board level
- Developing a detailed understanding of contract costs, regularly reviewing expenditure to identify trends and efficiencies
- Accountable for contract performance, ensuring all contractual SLAs and KPIs are met, working closely with Service Delivery Managers to identify root causes and corrective actions in line with continual service improvement
- Ensure compliance with all QEHS and Security policies across assigned contracts
- Manage commercial risks and liabilities in conjunction with commercial and legal teams
- Support the Bid Management team on new bids as required
- Act as a 24/7 escalation point for major incidents and commercial issues, ensuring resolution through to conclusion
- Oversee continual service improvement initiatives, delivering services in the most cost‑effective way alongside Service Improvement Managers and stakeholders
- Oversee contract changes and new mobilisations, ensuring agreed scope changes are captured via CCNs
- Analyse complex data to identify trends, efficiencies and best working practices to drive process improvement
- Produce and maintain business documentation in line with document control standards
- Attend and present at internal and external stakeholder reviews, including:
- Financial reports
- SLA and performance reports
- Problem management reports
- Contract risk registers
- Actions register
Contract Services Manager – Who you are:
You will have a background in managing IT / Network contracts and enjoy working in a customer‑facing role. You will collaborate closely with technical teams, bid management and service delivery functions. We welcome applications from experienced Service Delivery Managers looking to step into a Contract Services Manager role, take ownership of a P&L and further develop financial skills including forecasting and financial reporting. This role offers a great opportunity to strengthen customer relationships while identifying additional solutions and services Telent can provide.
Contract Services Manager – Key requirements:
- Excellent verbal and written communication skills
- Strong customer‑facing skills, with the ability to present data and information clearly
- QEHS and contract document writing capability
- ITIL Foundation
- IOSH – Desirable
- SC Security Clearance – UK resident and eligible to obtain
- Prince2 (desirable, not essential)
- Full UK driving licence and willingness to travel as required
Experience required:
- Experience managing service contracts or programmes up to £500,000
- Tendering and bid support experience
- Managing Profit & Loss, forecasting and financial reporting
- Confident user of business tools such as Oracle, Remedy ITSM and MS Office
What we offer:
A career at Telent spans sectors, roles, technologies and customers, offering opportunities to develop new skills and make a real impact. We are growing and rely on our committed teams to deliver. We foster an inclusive culture that respects and values difference, celebrates diverse ideas and enables everyone to thrive at work.
Additional benefits include:
- Car allowance
- 26 days holiday plus public holidays, with buy/sell options
- Company‑matched pension scheme (4%–6%)
- Family‑friendly policies
- Occupational health support and wellbeing portal
- Discounts on cinema, restaurants and shopping through the Telent Reward scheme
We are passionate about creating a diverse and inclusive environment where everyone feels they belong and can reach their full potential.
Telent core values: Be Collaborative, Be Inclusive, Be Customer Focused, Take Responsibility
Contract Services Manager in Chorley employer: Telent Technology Services Ltd
Telent Technology Services Ltd is an exceptional employer located in Warwick, offering a dynamic work environment that fosters innovation and collaboration in the Defence sector. With a strong focus on employee development, generous benefits such as a car allowance and 34 days of holiday, and a commitment to work-life balance through hybrid working arrangements, Telent provides a rewarding career path for those looking to make a significant impact in IT and Technology procurement.
Contact Details:
Telent Technology Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Services Manager in Chorley
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to IT and network services. It's all about making connections that could lead to job opportunities.
✨Tip Number 2
Don’t underestimate the power of LinkedIn. Make sure your profile is up-to-date and reflects your skills in service delivery management. Engage with posts, share insights, and connect with people in your field.
✨Tip Number 3
Prepare for interviews by researching the company and its projects. Be ready to discuss how your experience aligns with their needs, especially in managing contracts and customer relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Telent.
We think you need these skills to ace Contract Services Manager in Chorley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Services Manager role. Highlight your experience in IT and Network service delivery management, and show how your skills align with what we’re looking for at Telent.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage contracts effectively. Use numbers and examples to illustrate how you’ve delivered on time and within budget.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Make sure your communication skills shine through, as they’re crucial for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Telent Technology Services Ltd
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the types of contracts you’ll be managing. Familiarise yourself with key terms, SLAs, and KPIs relevant to the role. This will not only help you answer questions confidently but also demonstrate your commitment to delivering on time and within budget.
✨Showcase Your Financial Acumen
Since the role involves managing P&L and financial reporting, be prepared to discuss your experience with budgets and forecasts. Bring examples of how you've identified revenue opportunities or improved efficiencies in past roles. This will highlight your ability to manage contract finances effectively.
✨Demonstrate Strong Communication Skills
As a Contract Services Manager, you'll need to engage with various stakeholders. Practice articulating complex information clearly and concisely. Consider preparing a brief presentation on a past project where you successfully managed stakeholder relationships and delivered results.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle major incidents. Think of specific examples where you’ve resolved issues or improved service delivery. This will show your potential employer that you can act as a reliable escalation point when challenges arise.
