Contract Coordinator in Chorley

Location: Chorley office, AGILE working

Job type: Full time, permanent

Competitive starting salary; 26 days Annual Leave; Matched Pension; Flexible Benefits

Telent are now looking for a Contract Coordinator to join Network Services during a time of major growth. The "Managed Services Delivery" team are looking for a confident Coordinator to join the team, helping to drive and support delivery of a prestigious Emergency Services / Blue Light service improvement programme - a mission critical project.

The Contract Coordinator role will see you work out of the Chorley office at least 1 day per week, working from home, and travel to other sites as and when required. It is preferred that you have a full UK driving license and are commutable to Chorley / the North West region.

At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It’s important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7.

The Contract Coordinator will primarily support the Ambulance Radio Programme (ARP), a prestigious Radio Technology contract. This role will see potential for future involvement in other contracts, and you will work closely with the logistics team and the customer to coordinate equipment and hardware orders, manage stock returns, handle project reporting, and carry out other general support activities.

Customer Coordinator - Who you are:

• The ideal Contract Coordinator will have strong Administration experience, good proficiency in using Microsoft Teams, SharePoint, Microsoft Word and Microsoft Excel (including the use of basic formulas and V-LOOKUP).
• You will naturally have good organisational skills, prioritise tasks based on urgency, and be customer-focused at all times.
• Familiarity with Remedy, Oracle, or other data management tools would be a huge advantage but not essential.
• You will also naturally be driven to succeed and develop a career that will be long-lasting, allowing room for progression.

Contract Coordinator - What you’ll do:

• Provide administrative support via Microsoft software, including Word, Excel etc.
• To ensure documentation tracking and database are maintained in accordance with the contract within time and to plan.
• To ensure fault records are accurately maintained to time and plan.
• To ensure all work is processed within the processes and procedures in place for the contact requirements.
• To ensure all engineer tasking is achieved within time and to planned requirements for the contract and customer expectations.
• To be the first point of contact for all customer enquiries, support, and fault calls.
• To support the overall operational business, deliver excellent customer service, fault support and administrative support as required.
• Ad-hoc project support, as requested.
• Liaise with Customers and Engineers daily.
• Familiar with general office processes & procedures.
• Work effectively as part of a team.
• Able to work towards KPI's and strict SLA's.
• Able to work under pressure in a fast-paced operational environment.
• Basic knowledge of Fault Management Systems.
• Liaise with Engineers to issue faults and receive repair details.
• Liaise with Third Party companies to arrange works.
• Raise, log and receive Purchase Orders into the Oracle system.

Contract Coordinator - Key requirements:

• Good telephone manner and able to issue professional emails.
• Strong team worker.
• Ability to work accurately and consistently within deadlines.
• Possess basic IT skills such as Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
• Experience of data management and information transfer requiring accuracy and attention to detail.
• Experience of Oracle is desirable.

What we offer:

• A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact.
• We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas.
• We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• 26 days holiday, plus public holidays, and the option to buy or sell days annually.
• Company matched pension scheme.
• Access to the Telent Flexible Benefits Portal.
• A range of family friendly policies.
• Occupational health support and wellbeing Portal.
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Telent Core Values: Be Inclusive, Be Collaborative, Be Customer Focused, Take Responsibility.

About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together.

We are guided by our values and behaviours: Be Inclusive, Take Responsibility, Collaborate, Be Customer-focussed.