Business Support - SCIDA

Location: Flexible Work Location – work from home with attendance at a nearby RAF site / office as required

Industry: Telecoms, MOD, Defence, Critical National Infrastructure

Package: Competitive starting salary; matched pension; flexible benefits

Join Telent and play a key role in supporting the UK’s critical national infrastructure. Our Business Support employees are central to driving improvement, shaping transformation, and ensuring operational excellence across our organisation.

The SCIDA Business Support role provides effective, timely clerical and administrative support to managers and employees within the SCIDA programme. You will coordinate daily administrative activities, support delivery against service objectives, and contribute to the smooth running of the programme. The role also includes responsibility for data analysis, system administration updates, reporting, call handling, document preparation, and communication support.

SCIDA Business Support – What you’ll do:

• Act as the first point of contact for enquiries and queries
• Own administration, communication, and system support for the team or function
• Support timely and accurate data gathering and maintenance across internal systems
• Maintain data accurately to ensure it is fit for operational and reporting use
• Draft written and contractual documentation in a clear, consistent, and timely manner
• Use internal systems such as Excel and SharePoint to manage trackers, documents, and data
• Action administrative requests efficiently, escalating where appropriate
• Chase missing documentation or data to support processing and delivery
• Support and coordinate audits within the team, function, or wider business
• Process data and administrative system approvals as required
• Coordinate and support communications, including weekly and monthly updates
• Respond to emails and telephone calls promptly and professionally
• Collaborate with finance, commercial, procurement, HR, and other teams to deliver effective support
• Assist with project rollouts and associated documentation
• Upload documents and maintain effective document control
• Attend meetings and calls as required
• Manage workload to meet deadlines and quality standards, understanding wider business impact
• Arrange travel and meetings for the team
• Provide administrative and coordination support to line managers for people and performance processes
• Support building access and liaise with facilities, estates, and HR where required
• Support internal operations and customer meetings
• Maintain improvement and action plans
• Support additional ad-hoc projects as required

SCIDA Business Support – Who you are:

You are a highly organised and proactive administrator who thrives in a fast-paced, operationally critical environment. Comfortable supporting managers and wider teams, you bring a structured, detail-focused approach while remaining flexible to changing priorities. You are confident working independently in a remote setting and effective when collaborating across multiple business functions.

With experience in administrative coordination, data handling, and document control, you take pride in delivering accurate, timely support that enables teams to perform at their best—particularly within regulated, security-conscious, or infrastructure-focused environments.

Key attributes:

• A proactive self-starter able to manage workload independently across remote and on-site environments
• Highly organised with a structured approach to administration, documentation, and data management
• Comfortable working in regulated or sensitive environments, with awareness of audit and compliance requirements
• Strong attention to detail, ensuring accuracy and consistency across systems and communications
• Professional, approachable, and dependable as a central point of contact
• Adaptable and resilient, responding positively to changing business needs
• Collaborative, building trusted relationships across teams and stakeholders

Key requirements:

• Ability to effectively multi-task and manage competing priorities
• Strong organisational and time-management skills
• Computer literate, with proficiency in Microsoft Office tools including Word, Excel, and related systems
• Demonstrable experience delivering administrative services
• Excellent oral and written communication skills
• Experience preparing data reports, presentations, and written documentation
• Proven delivery within time-sensitive environments
• Strong attention to detail and commitment to data accuracy
• A service-driven mindset with a focus on quality and continuous improvement
• Willingness to take ownership and support collaborative working
• Positive attitude toward change and transformation initiatives
• Strong customer service focus, adding value to business solutions
• Experience managing multiple workstreams simultaneously
• Ability to build and maintain effective working relationships

What we offer:

A career at Telent can span sectors, roles, technologies, and customers—giving you the opportunity to develop, learn new skills, and make a real impact. We are growing and rely on our committed people to deliver.

We nurture talent through our ongoing commitment to an inclusive culture that respects and values difference, celebrating diverse ideas and perspectives. We want everyone to feel able to be themselves and thrive at work.

Additional Benefits:

• 26 days annual leave plus 8 public bank holidays, with the option to buy or sell days
• Company matched pension scheme
• Access to the Telent Flexible Benefits portal
• A range of family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme

Telent Core Values:

• Be Collaborative
• Be Inclusive
• Be Customer Focused
• Take Responsibility