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- Tasks: Lead daily operations in London, managing teams and ensuring safety and compliance.
- Company: Join Telent Technology Services Ltd, a key player in critical infrastructure.
- Benefits: Enjoy a company car, healthcare, 33 days holiday, and discounts on shopping and dining.
- Why this job: Make a real impact while working in a supportive, inclusive culture with growth opportunities.
- Qualifications: Strong organisational skills, people management experience, and proficiency in Microsoft Office required.
- Other info: Be part of a team that values diversity and encourages personal growth.
The predicted salary is between 42000 - 60000 ÂŁ per year.
Join to apply for the Area Operations Manager role at Telent Technology Services Ltd
Join to apply for the Area Operations Manager role at Telent Technology Services Ltd
Job title – Area Operations Manager
Location – London
Job type: Permanent
Ref: 1524
Field
Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation\’s critical infrastructure connected and protected 24/7.
This is a key role reporting in to the Operations Director within our Infrastructure Services team. You will be responsible for the day to day management of the London area and will be ultimately responsible for managing the supply chain for the ONSA contract. You will have Patch Managers and Supervisors reporting in to you and you will take the lead on all things relating to Safety, Compliance, Street Works, Customer relationships along with managing the strategic relationship with 35 London Boroughs.
What you’ll do:
– Maintain deliverable performance against the contractual metrices
– Ensure reliable on budget delivery thorough the supply chain
– Manage the work stack using the guild principals
– Manage resource against churn and budget to maintain workstack health
– Drive and improve compliance – to include safety, quality and streetworks.
– Act as the ambassador for the given region develop and encourage strong customer relationships.
– Work with internal teams and customer to Identify and implement service improvement initiatives
– Creating customer SLA performance reports where contractually appropriate
– Ensure service related documentation is accurate, kept up-to-date at all times and follows the company’s document control procedures
– Ensure Field based requirements are understood, to allow resource loaded forecasts to be planned and produced.
Who you are:
Outline the type of candidate you are looking for
Key Requirements:
– Organisation Skills with the ability to work to defined timescales
– People Management Experience
– IT Experience knowledge of Microsoft products including Teams, Outlook, Excel (intermediate) and power point
– Excellent Communication Skills verbal/ written and a confident presenter
– Confident and successful negotiator managing client expectations
– Ability to meet targets and consistently delivering projects on time, managing priorities, deadlines, and time critical situations for the business and client.
– Ability to identify areas of risk and good understanding risk management and solution provision
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
– Company car/allowance
– Healthcare
– 33 days holiday, including public holidays, plus the option to buy or sell five days each year
– Company pension scheme
– A range of family friendly policies
– Occupational health support and wellbeing Portal
– Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
Learn more about Telent:
Click here for Telent Video!
Brilliance brought together.
We are guided by our values and behaviours:
– Be Inclusive
– Take Responsibility
– Collaborate
– Be Customer-focussed
#TJ-Hybrid
Seniority level
-
Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Telecommunications
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Area Operations Manager employer: Telent Technology Services Ltd
Contact Detail:
Telent Technology Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Operations Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Area Operations Manager role. Understanding the day-to-day management of supply chains and customer relationships will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Telent Technology Services Ltd. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Brush up on your negotiation skills. Since the role involves managing client expectations, showcasing your ability to negotiate effectively can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and projects in the past. Being able to share specific instances where you've met targets and delivered results will highlight your suitability for the role.
We think you need these skills to ace Area Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in telecommunications or infrastructure services. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Area Operations Manager position at Telent Technology Services Ltd. Mention specific examples of how your skills in people management and compliance can contribute to their team.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including a brief section in your application that illustrates your ability to communicate effectively with clients and team members. This could be a project you led or a successful negotiation.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by providing examples of challenges you've faced in previous roles and how you overcame them. This will show your initiative and capability to manage critical situations effectively.
How to prepare for a job interview at Telent Technology Services Ltd
✨Showcase Your People Management Skills
As an Area Operations Manager, you'll be leading a team. Be prepared to discuss your experience in managing people, resolving conflicts, and motivating your team. Share specific examples of how you've successfully led teams in the past.
✨Demonstrate Your Problem-Solving Abilities
This role requires strong problem-solving skills, especially in field operations. Prepare to discuss scenarios where you've identified issues and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Compliance and Safety Standards
Since safety and compliance are key responsibilities, brush up on relevant regulations and standards in the telecommunications industry. Be ready to explain how you ensure compliance in your previous roles and how you would approach it in this position.
✨Prepare for Customer Relationship Management Questions
Building strong customer relationships is crucial for this role. Think of examples where you've successfully managed client expectations or improved customer satisfaction. Highlight your negotiation skills and how you've handled challenging situations with clients.
