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For Companies At a Glance
- Tasks: Provide technical support and maintain datacentre equipment while ensuring system performance.
- Company: Join Telent, a forward-thinking tech company with a focus on inclusivity.
- Benefits: Enjoy 34 days holiday, pension scheme, and discounts on shopping and entertainment.
- Why this job: Kickstart your IT career in a dynamic environment with growth opportunities.
- Qualifications: Ideal for proactive individuals with a passion for problem-solving and teamwork.
- Other info: Flexible shift patterns and a supportive culture to help you thrive.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Technical Support Engineer – Warwick – 4 on 4 off covering 7 days a week – rotational shift – days and nights
Responsibilities
- Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
- Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
- Proactively monitor the availability, performance, and security of TPCMS as part of a 24×7 team.
- Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
- Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
- Ensure all Service Level Agreement targets are exceeded.
- Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates.
Who you are / Qualifications
- This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support. The 1st Line Support Engineer role would suit someone who enjoys solution-finding and thrives in a team environment.
- Given the 12-hour shift rotation and the nature of the team, adaptability and strong communication credentials will be key in this position.
- Key Requirements:
- – Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge – LAN / WAN, Juniper, IP Trade.
- – McAfee SIEM Security – Security Information Events Management knowledge
- – IT / ICT further education
What we offer
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
Benefits
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Learn more about Telent: Click here for Telent Video!
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Technical Support Engineer - 4 on 4 off - Days and Nights. Job in Hampton Magna Education & Tra[...] employer: Telent Technology Services Limited
Contact Detail:
Telent Technology Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - 4 on 4 off - Days and Nights. Job in Hampton Magna Education & Tra[...]
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with current employees at companies you're eyeing. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for those interviews! Research common technical support scenarios and practice your responses. We all know that confidence is key, so role-play with a mate or in front of the mirror to nail your delivery.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This gives you a chance to demonstrate your problem-solving abilities and technical know-how beyond just words on a CV.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Telent. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Support Engineer - 4 on 4 off - Days and Nights. Job in Hampton Magna Education & Tra[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience with Cisco, Juniper, and any vendor certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re all about solution-finding, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Telent Technology Services Limited
✨Know Your Tech
Make sure you brush up on your knowledge of Cisco and Juniper equipment, as well as any relevant vendor certifications. Be prepared to discuss your experience with datacentre equipment and how you've handled technical issues in the past.
✨Show Your Problem-Solving Skills
During the interview, highlight specific examples where you've successfully resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your solution-finding abilities.
✨Emphasise Teamwork and Communication
Since this role involves working closely with a team, be ready to talk about your experiences collaborating with others. Share examples of how you've communicated effectively in high-pressure situations or when addressing customer needs.
✨Be Ready for Shift Work
Understand the demands of a 12-hour shift rotation and express your adaptability. Discuss how you manage your time and maintain performance during long shifts, showing that you're prepared for the unique challenges of this role.
