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- Tasks: Join our team to support and innovate critical infrastructure across the UK.
- Company: Telent, a leader in technology solutions with a focus on inclusivity.
- Benefits: 34 days holiday, pension scheme, wellness support, and discounts on shopping.
- Why this job: Make a real impact while developing your IT skills in a dynamic environment.
- Qualifications: 1st Line Support experience and a passion for problem-solving.
- Other info: Flexible shifts with opportunities for career growth and skill development.
The predicted salary is between 30000 - 42000 £ per year.
Technical Support Engineer – Warwick – 4 on 4 off covering 7 days a week – rotational shift – days and nights
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join – to innovate and develop networks and systems for millions. The work is involved, but the reward is great – our work makes an impact! Help build and keep the nation\’s critical infrastructure connected and protected 24/7.
What you\’ll do:
– Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
– Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
– Proactively monitor the availability, performance, and security of TPCMS as part of a 24×7 team.
– Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
– Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
– Ensure all Service Level Agreement targets are exceeded.
– Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates.
Who you are:
This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys solution-finding and thrives in a team environment. Given the 12-hour shift rotation and the nature of the team, it\’s clear that adaptability and strong communication credentials will be key in this position. It would be a perfect fit for someone eager to develop their technical experiences while contributing to the team\’s success.
Key Requirements:
– Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge – LAN / WAN, Juniper, IP Trade.
– McAfee SIEM Security – Security Information Events Management knowledge
– IT / ICT further education
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
– 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
– Company pension scheme
– A range of family friendly policies
– Occupational health support and wellbeing Portal
– Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Learn more about Telent:
Click here for Telent Video
Technical Support Engineer - 4 on 4 off - Days and Nights employer: Telent Technology Services Limited
Contact Detail:
Telent Technology Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - 4 on 4 off - Days and Nights
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Telent. Understand their values, recent projects, and how they contribute to the digital revolution. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common technical support scenarios you might face in the role. Think about how you'd troubleshoot issues with Cisco or Juniper equipment. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
✨Tip Number 3
Show off your adaptability! Since this role involves a 12-hour shift rotation, be ready to discuss how you've handled changing environments or schedules in the past. Highlighting your flexibility and communication skills will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Telent. So, what are you waiting for? Get that application in!
We think you need these skills to ace Technical Support Engineer - 4 on 4 off - Days and Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience, especially with Cisco and Juniper equipment, as well as any vendor certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your adaptability and communication skills, as these are key for this role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their solution-finding abilities, so don't hold back on sharing your success stories!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're keen and ready to jump right in with us at Telent!
How to prepare for a job interview at Telent Technology Services Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco, Juniper, and other relevant technologies. Be ready to discuss your experience with datacentre equipment and how you've tackled technical issues in the past. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your proactive approach and ability to think on your feet, which is crucial for a Technical Support Engineer.
✨Emphasise Teamwork and Communication
Since this role involves working closely with a team, be ready to share experiences where you've collaborated effectively. Highlight your communication skills and adaptability, especially in high-pressure situations. This will reassure them that you can thrive in their dynamic environment.
✨Understand the Company Culture
Research Telent's values and culture before the interview. Be prepared to discuss how your personal values align with theirs, particularly around inclusivity and continuous improvement. Showing that you resonate with their mission will make you a more attractive candidate.
