Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the NOC team by managing incidents and liaising with customers.
- Company: Join Telent, a leader in connecting and protecting critical infrastructure.
- Benefits: Enjoy 34 days holiday, a pension scheme, and discounts on shopping and dining.
- Why this job: Be part of a diverse team making a real impact on national infrastructure.
- Qualifications: Experience in NOC environments and strong communication skills are essential.
- Other info: Work in a supportive culture that values diversity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
When you join our Engineering Team at Telent, you will be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.
The NOC (Network Operations Centre) Technician will be required to work to provide administrational support to the NOC engineering team, to assist in ensuring that all incidents are resolved in accordance with procedures, working to meet contractual KPIs. The role involves working as part of a 24/7 365 day shift rota.
What you will do:
- Handle incoming phone call and email traffic and respond in line with KPIs.
- Create network incident tickets arising from customer reports.
- Action Service Requests.
- Allocate/despatch tickets to technical support and field engineering groups, and other service providers.
- Manage Incident tickets, ensuring regular and comprehensive updates.
- Organise traffic management, including coordinating traffic management provider, regional control team, and field resource.
- Liaise with customers to provide updates on network incidents.
- Liaise with utility companies where power loss is causing a network issue.
Who you are:
You will have previous experience supporting Enterprise and Service Provider Networks ideally within a NOC environment.
Key Requirements:
- Experience of 1st Line diagnostics and incident resolution.
- Good communication skills and ability to liaise with people at all levels of seniority.
- A good understanding of Microsoft Office packages.
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually.
- Company pension scheme.
- A range of family friendly policies.
- Occupational health support and wellbeing Portal.
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
We are passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
NOC Technician employer: Telent Technology Services Limited
Contact Detail:
Telent Technology Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies used in NOC environments. Understanding common network monitoring software and incident management systems can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your communication skills, as you'll need to liaise with various stakeholders. Practising clear and concise explanations of technical issues can help you stand out when discussing your experience.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples of how you've successfully managed incidents or resolved issues in previous roles. This will demonstrate your readiness for the fast-paced NOC environment.
✨Tip Number 4
Network with current or former NOC technicians to gain insights into the role and company culture. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace NOC Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the NOC Technician position. Understand the key responsibilities and requirements, such as experience in 1st Line diagnostics and incident resolution.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise your previous work in a NOC environment and any specific skills related to network operations and customer communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills and experiences make you a great fit for the NOC Technician position and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Telent Technology Services Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a NOC Technician. Familiarise yourself with incident management, ticketing systems, and the importance of KPIs in a 24/7 environment.
✨Showcase Communication Skills
Since the role involves liaising with customers and various teams, demonstrate your communication skills during the interview. Be clear and concise in your responses, and provide examples of how you've effectively communicated in past roles.
✨Prepare for Technical Questions
Expect questions related to 1st Line diagnostics and incident resolution. Brush up on your technical knowledge and be ready to discuss your experience with Enterprise and Service Provider Networks.
✨Highlight Teamwork Experience
The NOC Technician role requires collaboration with different teams. Share examples of how you've worked effectively in a team setting, especially in high-pressure situations, to show that you can thrive in a dynamic environment.
