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For Companies At a Glance
- Tasks: Manage patch updates and ensure smooth operations across diverse IT environments.
- Company: Join a leading tech firm in London with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous holiday, and professional development support.
- Why this job: Make a real impact while working with cutting-edge technologies and diverse clients.
- Qualifications: 5+ years in systems engineering and strong troubleshooting skills required.
- Other info: Hybrid work model with opportunities for career growth and exposure to various technologies.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a skilled and proactive IT System Engineer to join our London-based infrastructure team. The successful candidate will be responsible for the delivery of patch management services and the hands-on installation of updates, upgrades, patches, and hotfixes across enterprise environments. This role is both customer-facing and internally focused, requiring work at our London office, remote support, and on-site visits to Network Rail & TfL customer locations across Greater London and surrounding areas. The position requires strong technical capability, excellent documentation skills, and a professional approach when operating within client environments.
Responsibilities
- Patch & Update Management
- Plan, test, schedule and deploy patches, updates, service packs, upgrades, and hotfixes.
- Manage structured patch cycles (monthly, emergency, zero-day response).
- Perform pre-deployment testing and post-implementation testing & validation.
- Maintain patch compliance reporting and remediation tracking.
- Ensure minimal disruption to production systems.
- OS Infrastructure
- Updates to various Linux distributions, Ubuntu, Debian, Red Hat, etc.
- Updates to Windows Server (2016/2019/2022) & Windows 10/11 environments.
- Configure and administer WSUS.
- Network & Security Infrastructure
- Deploy firmware updates and patches for Cisco routers and switches, Cisco firewalls, and Juniper firewalls.
- Perform configuration backups and validation before changes.
- Assist with vulnerability remediation and security audits.
- Virtualisation
- Manage patching and lifecycle updates for VMware environments.
- Maintain and upgrade VMware ESXi hosts and vCenter.
- Ensure VM availability during maintenance cycles.
- Customer Engagement
- Deliver on-site patching and maintenance at customer locations.
- Provide clear communication before, during, and after maintenance windows.
- Produce change documentation and implementation reports.
- Work within ITIL change control processes.
Essential
- 5+ years' experience in infrastructure or systems engineering roles.
- Experience delivering structured patch management processes.
- Knowledge of change management and maintenance windows.
- Excellent troubleshooting and root-cause analysis skills.
- Strong hands-on experience with some, or all of the following:
- Windows Server & Windows Workstation environments
- Linux Operating Systems
- WSUS administration
- Cisco routers & switches
- Cisco and Juniper firewalls
- VMware vSphere (ESXi, vCenter, vLCM)
- HPE & Dell server firmware
Desirable
- Familiarity with backup solutions.
- Exposure to automation (PowerShell scripting).
- ITIL Foundation certification.
- Vendor certifications (Microsoft, Cisco, VMware, Juniper).
- Experience working within Network Rail or Transport for London industry sectors.
Capabilities
- Professional and customer focused.
- Highly organised with strong documentation skills.
- Comfortable working out-of-hours during maintenance windows.
- Strong communication skills (written and verbal).
Working Model
- Hybrid working model (London office, remote, and customer sites).
- Occasional evening or night work during planned maintenance windows.
- Travel within Greater London and surrounding areas.
What We Offer
- Competitive London-based salary.
- Company pension scheme.
- 26 days Holiday plus Bank Holidays.
- Employee portal.
- Professional development and certification support.
- Exposure to diverse enterprise customer environments.
- Opportunity to work across multi-vendor infrastructure technologies.
IT System Engineer employer: Telent Technology Services Limited
Contact Detail:
Telent Technology Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT System Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your patch management and system engineering expertise. This not only boosts your portfolio but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those interviews! Research common questions for IT System Engineers and practice your responses. Be ready to discuss your experience with Windows Server, Linux, and patch management processes, as these will likely come up.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace IT System Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT System Engineer role. Highlight your experience with patch management, OS infrastructure, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your customer engagement skills – they’re super important for us!
Show Off Your Documentation Skills: Since strong documentation skills are essential for this position, consider including examples of your past work. Whether it's change documentation or implementation reports, we want to see how you keep things organised and clear.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward, and you’ll be able to showcase your application in the best light. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Telent Technology Services Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around patch management and the specific systems mentioned in the job description. Be ready to discuss your hands-on experience with Windows Server, Linux distributions, and VMware environments. The more confident you are in your knowledge, the better you'll impress the interviewers.
✨Showcase Your Documentation Skills
Since strong documentation skills are essential for this role, prepare examples of how you've effectively documented processes or changes in previous positions. Bring along samples if possible, or be ready to describe your approach to maintaining clear and concise records during patch cycles.
✨Prepare for Customer Engagement Scenarios
As this role involves customer-facing responsibilities, think about past experiences where you've had to communicate technical information to non-technical clients. Prepare to share how you ensured minimal disruption during maintenance windows and how you handled any challenges that arose.
✨Understand ITIL and Change Management
Familiarise yourself with ITIL principles and change management processes, as these are crucial for the role. Be prepared to discuss how you've applied these frameworks in your previous work, particularly in relation to patch management and system updates.