Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-level customer support and manage incidents in a 24/7 environment.
- Company: Leading technology services provider based in Ilford.
- Benefits: Holiday options, pension scheme, and discounts on various services.
- Why this job: Join a dynamic team and enhance your customer service skills while working night shifts.
- Qualifications: Experience in customer service and confident computer skills required.
- Other info: Enjoy a unique 4-on/4-off night shift schedule for work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology services provider in Ilford is looking for a Service Desk Analyst to provide first level customer support in a 24/7 environment. You will manage incidents and requests, and ensure excellent service delivery.
Ideal candidates have experience in customer service, are confident computer users, and can work 4 on 4 off night shifts from 7pm to 7am.
Benefits include:
- Holiday options
- Pension scheme
- Discounts on various services
Night Shift Service Desk Analyst - 4-on/4-off in Ilford employer: Telent Technology Services Limited
Contact Detail:
Telent Technology Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Service Desk Analyst - 4-on/4-off in Ilford
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about your customer service experiences and how they relate to the role. We want to show them we’re the perfect fit!
✨Tip Number 3
Dress the part, even if it’s a virtual interview! Looking sharp helps boost our confidence and shows we mean business. Let’s make a great first impression!
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and keep us fresh in their minds. Plus, it shows we’re genuinely interested in the position!
We think you need these skills to ace Night Shift Service Desk Analyst - 4-on/4-off in Ilford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant tech skills. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the Night Shift Service Desk Analyst role and how you can contribute to our 24/7 environment.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've handled incidents or requests in the past. We love seeing candidates who can think on their feet and deliver excellent service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Telent Technology Services Limited
✨Know Your Stuff
Make sure you brush up on your technical skills and customer service experience. Be ready to discuss specific incidents you've managed in the past, especially in a 24/7 environment. This will show that you understand the demands of the role.
✨Show Your Flexibility
Since this position involves night shifts, be prepared to talk about your availability and how you handle working unconventional hours. Share any previous experiences with shift work and how you maintain a work-life balance.
✨Demonstrate Excellent Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with customers. Practice explaining technical issues in simple terms. During the interview, focus on being clear and concise in your responses.
✨Ask Insightful Questions
Prepare some questions about the company culture, team dynamics, and the tools they use for incident management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
