Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support HR systems, troubleshoot issues, and provide first-line assistance to users.
- Company: Join Telent, a leader in delivering vital business support services across various sectors.
- Benefits: Enjoy 34 days holiday, a pension scheme, wellness support, and discounts on shopping and entertainment.
- Why this job: Be part of a dynamic team that values diversity and empowers you to make a real impact.
- Qualifications: Experience with Oracle HCM, analytical skills, and proficiency in MS Office, especially Excel.
- Other info: Opportunity for continuous learning and career growth in an inclusive culture.
The predicted salary is between 28800 - 43200 £ per year.
Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected.
Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries.
What you’ll do:
- First Line Support: Serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns.
- Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions. Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates. Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Work closely with stakeholders to test and validate system updates are in working order.
- Training, Education and Documentation: Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption. Ensure documentation and user guides are kept up to date following issue resolution, system fixes and planned changes and that relevant users are notified of updates. Assist in change management activities related to system updates. Act as a systems team champion for oracle guided learning guides especially focusing on employee, manager, reporting guides. Act as expert to support and resolve simple system related issues and share knowledge with HR colleagues to empower them in future to resolve these themselves.
- Change Management and Project Support: Participate in change management initiatives aiding in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Fulfilling any 'super-user' input such as minor changes to organisation structure, screen design and data types as permittable which have been identified through Continuous Improvement Forum or have been raised as enhancement.
Key Requirements:
- Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules).
- Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion.
- Creating reports in Oracle HCM.
- Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level.
- Experience in a similar role providing 1st line support on issues relating to systems.
- Analytical skills to diagnose and resolve system issues effectively.
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- 34 days holiday, including public holidays, plus the option to buy or sell five days each year.
- Company pension scheme.
- A range of family friendly policies.
- Occupational health support and wellbeing Portal.
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Learn more about Telent: Click here for Telent Video!
HR Support Analyst employer: Telent Technology Services Limited
Contact Detail:
Telent Technology Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Support Analyst
✨Tip Number 1
Familiarise yourself with Oracle HCM applications before applying. Understanding the system's functionalities and common issues will help you stand out during interviews, as you'll be able to discuss your insights and experiences confidently.
✨Tip Number 2
Network with current or former HR Support Analysts, especially those who have worked with Oracle systems. They can provide valuable insights into the role and may even refer you internally, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to demonstrate your analytical skills in troubleshooting scenarios. Think of examples from your past experience where you've successfully resolved system issues, as this will show your problem-solving abilities during the interview.
✨Tip Number 4
Stay updated on the latest trends in HR technology and system management. Being knowledgeable about new features or updates in Oracle HCM can impress interviewers and show your commitment to continuous improvement in the field.
We think you need these skills to ace HR Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with HR systems like Oracle HCM. Emphasise any previous roles where you provided first line support or troubleshooting for HR systems.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about HR support and how your skills align with the job requirements. Mention specific experiences that demonstrate your analytical skills and ability to resolve system issues.
Showcase Technical Skills: Clearly list your technical skills related to Oracle Cloud Applications and MS Office, particularly Excel. Provide examples of how you've used these skills in past roles to enhance system functionality or user experience.
Prepare for Potential Questions: Think about common interview questions related to HR systems and support roles. Prepare answers that showcase your problem-solving abilities and your experience with change management initiatives.
How to prepare for a job interview at Telent Technology Services Limited
✨Know Your HR Systems
Familiarise yourself with Oracle HCM and its functionalities. Be prepared to discuss your previous experience with HR systems, especially any troubleshooting or support roles you've held.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical skills during the interview. Prepare examples of how you've diagnosed and resolved system issues in the past, as this will be crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about specific situations where you had to provide first-line support or manage testing processes, and how you handled them.
✨Showcase Your Communication Skills
Since the role involves training and supporting end users, highlight your communication skills. Be prepared to explain complex concepts in simple terms, demonstrating your ability to empower others.
