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- Tasks: Support operations and manage incidents in a fast-paced service environment.
- Company: Leading technology company based in London with a focus on customer service.
- Benefits: Competitive holiday, pension scheme, and exclusive discounts.
- Other info: Work 12-hour shifts on a 4 on, 4 off schedule for great work-life balance.
- Why this job: Join a dynamic team and enhance your skills while making a difference.
- Qualifications: Experience in a 24/7 service environment and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology company in London seeks a Senior Service Centre Operator to support operations and manage incidents. This role involves liaising with contractors and customers while maintaining high customer service standards.
Candidates should have experience in a 24/7 service environment, and possess excellent communication skills. The position requires working 12-hour shifts on a 4 on, 4 off schedule, and offers competitive holiday and benefits including a pension scheme and various discounts.
Senior Service Centre Operator - 12-Hour Shifts, 24/7 in City of London employer: Telent Technology Services Limited
Contact Detail:
Telent Technology Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Centre Operator - 12-Hour Shifts, 24/7 in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to service operations. We should also think about specific examples from our past experiences that showcase our problem-solving skills in a 24/7 environment.
✨Tip Number 3
Show off your communication skills! During interviews, make sure we articulate our thoughts clearly and confidently. Remember, it’s not just what we say, but how we say it that counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Senior Service Centre Operator - 12-Hour Shifts, 24/7 in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a 24/7 service environment. We want to see how you've managed incidents and liaised with customers, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Service Centre Operator role. We love seeing your personality come through, so keep it engaging and relevant.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Telent Technology Services Limited
✨Know the Company Inside Out
Before your interview, do some homework on the technology company. Understand their services, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Highlight Your 24/7 Experience
Since this role is in a 24/7 service environment, be ready to discuss your previous experiences in similar settings. Share specific examples of how you've managed incidents or supported operations during high-pressure situations.
✨Demonstrate Your Communication Skills
Excellent communication is key for this position. Prepare to showcase your ability to liaise effectively with contractors and customers. You might want to practice answering questions clearly and concisely, as well as demonstrating active listening.
✨Prepare for Shift Work Questions
Given the 12-hour shifts and 4 on, 4 off schedule, be prepared to discuss your flexibility and how you manage work-life balance. It’s important to convey that you’re comfortable with the demands of shift work and can maintain high performance throughout.