Senior ICT Engineer in Birkenhead

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.

Reporting to the Senior Engineer (ICT Lead), the Senior Engineer plays a key role in maintaining the stability, performance, and security of our blue-light emergency services customers' ICT environments. The role is responsible for delivering advanced 3rd line technical support, managing complex infrastructure issues, and contributing to the ongoing improvement of critical ICT systems.

This is a hybrid working role which can mainly be performed remotely, however there will be a requirement to attend the Liverpool office on occasion for meetings and urgent faults.

What you'll do:

• Incident and Escalation Management
• Act as an escalation point for incidents raised by 1st and 2nd line
• Diagnose and resolve complex technical issues across multiple systems
• Provide root cause analysis for major and recurring incidents
• Infrastructure and System Ownership
• Act as a technical specialist or owner for the systems assigned to you
• Monitor performance, capacity and resilience across these systems
• Security and Compliance
• Support the investigation and remediation of security incidents and vulnerabilities
• Apply security best practices, hardening and patching
• Perform regular vulnerability scanning to improve posture and resilience
• Change and Release Management
• Design, plan, implement, and review complex technical changes
• Raise and assess Requests for Change (RFCs) in accordance with ITIL processes
• Documentation and Knowledge Management
• Create and maintain technical documentation including system design and diagrams
• Ensure technical knowledge is captured and transferable amongst colleagues

Who you are:

You are an experienced ICT professional with strong infrastructure knowledge and the ability to troubleshoot and resolve complex technical issues in a fast-paced environment. You take a proactive, service-focused approach, working collaboratively to ensure reliable, secure, and resilient systems that support critical operations.

Key Requirements:

• Proven experience in a 3rd line or senior IT support role working with Windows Server Infrastructure.
• Strong knowledge of Active Directory, Entra ID, Microsoft 365, Intune and Azure.
• Expertise in Infrastructure Domains, DNS, DHCP and Group Policies.
• Experience working with VMWare and virtualisation platforms.
• Familiarity with ITIL practices, SLAs, KPIs and service management.
• Excellent communication and stakeholder management skills.
• Participate in a 24x7x365 on call rota. Approx. 1 week in every 5. (subject to training)
• Security Cleared to NPPV3 Level (provided)
• Full UK Driving License

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• Company Car
• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.