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- Tasks: Manage daily operations in London, ensuring safety and compliance while building strong customer relationships.
- Company: Join Telent, a leader in telecoms, dedicated to connecting and protecting the nation's infrastructure.
- Benefits: Enjoy a company car, healthcare, 33 days holiday, and discounts on cinema and shopping.
- Why this job: Be part of a supportive team that values diversity and encourages personal growth and development.
- Qualifications: Strong organisational skills, people management experience, and proficiency in Microsoft Office are essential.
- Other info: This role offers a chance to make a real impact in a growing company.
The predicted salary is between 43200 - 72000 £ per year.
Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. This is a key role reporting in to the Operations Director within our Infrastructure Services team. You will be responsible for the day to day management of the London area and will be ultimately responsible for managing the supply chain for the ONSA contract. You will have Patch Managers and Supervisors reporting in to you and you will take the lead on all things relating to Safety, Compliance, Street Works, Customer relationships along with managing the strategic relationship with 35 London Boroughs.
What you’ll do:
- Maintain deliverable performance against the contractual metrics
- Ensure reliable on budget delivery through the supply chain
- Manage the work stack using the guild principles
- Manage resource against churn and budget to maintain workstack health
- Drive and improve compliance - to include safety, quality and streetworks.
- Act as the ambassador for the given region develop and encourage strong customer relationships.
- Work with internal teams and customers to identify and implement service improvement initiatives
- Creating customer SLA performance reports where contractually appropriate
- Ensure service related documentation is accurate, kept up-to-date at all times and follows the company's document control procedures
- Ensure Field based requirements are understood, to allow resource loaded forecasts to be planned and produced.
Who you are:
Key Requirements:
- Organisation Skills with the ability to work to defined timescales
- People Management Experience
- IT Experience knowledge of Microsoft products including Teams, Outlook, Excel (intermediate) and PowerPoint
- Excellent Communication Skills verbal/written and a confident presenter
- Confident and successful negotiator managing client expectations
- Ability to meet targets and consistently delivering projects on time, managing priorities, deadlines, and time critical situations for the business and client.
- Ability to identify areas of risk and good understanding risk management and solution provision
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- Company car/allowance
- Healthcare
- 33 days holiday, including public holidays, plus the option to buy or sell five days each year
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
Learn more about Telent: Click here for Telent Video! Brilliance brought together.
We are guided by our values and behaviours:
- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focussed
Area Operations Manager - Telecoms employer: Telent Technology Services Limited
Contact Detail:
Telent Technology Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Operations Manager - Telecoms
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Area Operations Manager role. Understanding the day-to-day management of supply chains and customer relationships will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the telecoms industry, especially those who have experience in operations management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your people management experience in detail. Think of specific examples where you've successfully led teams or managed client expectations, as this is crucial for the role.
✨Tip Number 4
Research the company’s values and culture. Being able to align your personal values with those of the company will show that you are a good fit and genuinely interested in contributing to their mission.
We think you need these skills to ace Area Operations Manager - Telecoms
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in telecoms or infrastructure services. Emphasise your people management skills and any specific achievements that demonstrate your ability to meet targets and manage client expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your organisational skills, experience with Microsoft products, and your ability to drive compliance and improve service delivery. Use specific examples to illustrate your points.
Highlight Key Skills: In your application, clearly outline your key skills such as communication, negotiation, and risk management. These are crucial for the Area Operations Manager role, so make sure they stand out in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this position.
How to prepare for a job interview at Telent Technology Services Limited
✨Showcase Your People Management Skills
As an Area Operations Manager, you'll be leading a team. Be prepared to discuss your experience in managing people, resolving conflicts, and motivating your team. Share specific examples of how you've successfully managed teams in the past.
✨Demonstrate Your Problem-Solving Abilities
This role requires a strong ability to think on your feet and solve problems in real-time. Prepare to discuss scenarios where you've had to make quick decisions or implement solutions under pressure, especially in field operations.
✨Familiarise Yourself with Compliance and Safety Standards
Since safety and compliance are critical aspects of this role, brush up on relevant regulations and standards. Be ready to explain how you have ensured compliance in previous roles and how you would approach it in this position.
✨Prepare for Client Relationship Management Questions
Building strong customer relationships is key. Think of examples where you've successfully managed client expectations or improved service delivery. Highlight your negotiation skills and how you've handled challenging situations with clients.
