At a Glance
- Tasks: Lead UK operations, ensuring high-quality radiology services and team performance.
- Company: Join TMC, a leader in teleradiology and advanced diagnostics.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous improvement and collaboration.
- Why this job: Make a real impact in healthcare while leading innovative operational strategies.
- Qualifications: Experience in operational leadership and line management in healthcare.
The predicted salary is between 70000 - 80000 £ per year.
About TMC
Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 350+ specialised radiologists report over 800,000 cases annually. Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence.
At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.
The Opportunity & Mission Position
We are seeking a Deputy Head of UK Operations to ensure seamless delivery of high-quality radiology services in the UK, while building and executing a robust workforce strategy aligned with long-term capacity, productivity, and operational goals. The Deputy Head of UK Operations supports and deputises for the Head of UK Operations and Capacity, providing senior operational leadership across UK day (elective and emergency services). The role ensures high-quality, resilient, and efficient service delivery, seamless operational continuity, and strong leadership across Operations teams.
The main responsibilities of the Deputy Head of UK Operations are to coordinate the workload within the Day Client Administration team to ensure best possible service for our clients, and to supervise the performance of the team and overall daily service, including elective, hot reporting and emergency services. This position plays a critical role in translating strategic objectives into operational execution, acting as escalation point for service delivery issues and leading continuous improvement initiatives across the UK Business Unit. The role does not routinely perform day-to-day operational case handling. Hands-on operational support will only be required in exceptional or service-critical situations.
Organisational Context
- Member of the UK Operations leadership team
- Deputises for the Head of UK Operations and Capacity in the operational context as required
- Works closely with the Deputy Head of UK Capacity and cross-functional senior stakeholders
- Based in the UK (preferably Reading) with occasional travel to other TMC locations
Key Tasks and Responsibilities
Operational Leadership & Service Delivery- Provide senior oversight of UK operational service delivery across day services (both elective and emergency)
- Act as escalation point for complex or high-impact service issues
- Ensure seamless coordination between night and day operations
- Monitor performance trends, incidents, and service risks
- Deputise for the Head of UK Operations and Capacity when required
- Represent UK daytime Operations in senior forums, councils, audits, and client discussions
- Provide operational insight and recommendations to support strategic decisions
- Direct line management of daytime client administrators’ operational roles
- Set objectives, conduct 1:1s, appraisals, and performance and sickness management
- Support recruitment, onboarding, succession planning, and team development
- Ensure operational SOPs (Standard Operating Procedures) are accurate, current, and embedded
- Oversee incident management, RCA (Root Cause Analyses) and CAPA (Corrective and Preventive Actions) processes with Quality
- Ensure contingency plans are in place, tested, and understood
- Support audit, governance, and compliance requirements
- Act as senior operational contact for key internal and external stakeholders
- Work closely with Medical, Market, IT, Finance, Quality, and Capacity teams
- Ensure clear, timely, and effective operational communications
- Lead and sponsor service improvement and optimisation initiatives
- Identify opportunities for standardisation, automation, and efficiency gains
- Contribute to UK BU transformation and strategic projects
- Support KPI reporting and data-driven decision-making
What We’re Looking For
Essential Requirements- Proven experience in a line management role of a medium/large team (15+ staff members)
- Significant experience in operational leadership within a healthcare (NHS preferred) or 24/7 service environment
- Knowledge of radiology or regulated healthcare environments
- Strong understanding of service delivery, risk, and incident management
- Excellent communication, organisational and leadership skills
- Fluent English (written and spoken)
- Experience overseeing day elective and emergency radiology services
- Experience in transformation or large-scale operational projects
- Radiography or healthcare qualification
- Strategic and operational leadership
- People management and coaching
- Service excellence
- Change leadership
- Collaboration and influence
How to Apply
If this role resonates with you, we’d love to hear from you. Please apply via our careers website.
Deputy Head of UK Operations in Reading employer: Telemedicine Clinic
At TMC, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture, where every team member is valued and empowered to contribute to our mission of improving patient care. Located in the UK, particularly in Reading, we offer competitive benefits, opportunities for professional growth, and a commitment to operational excellence that ensures our employees can thrive in their roles while making a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Head of UK Operations in Reading
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Telemedicine Clinic.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Telemedicine Clinic.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Telemedicine Clinic, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Deputy Head of UK Operations in Reading
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Telemedicine Clinic.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Telemedicine Clinic.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Telemedicine Clinic. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Telemedicine Clinic. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Telemedicine Clinic
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Telemedicine Clinic’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
