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- Tasks: Manage client communications and ensure smooth operations in a fast-paced environment.
- Company: Join TMC, a leader in teleradiology and advanced diagnostics.
- Benefits: Full-time hours with hybrid work options and competitive pay.
- Other info: Flexible night shifts with opportunities for growth and training.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Team player with strong communication skills and IT proficiency.
The predicted salary is between 30000 - 40000 £ per year.
About TMC
Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 300+ specialised radiologists report over 800,000 cases annually. Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence.
At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.
Department and Reporting
The goal of the Operations Department is to deliver a service to our clients in a smooth, efficient and correct way, within set TAT (turnaround time) and with focus on ATAC (Accessibility, Turn Around Times, Accuracy, Client Satisfaction). In the UK, the Operations team consists currently of 2 teams: Client Admin and Capacity Management (CM). The department must deliver a service in line with the needs and objectives of the clients. The clients are both customers and radiologists.
Service Areas
- Customer Management (customers and radiologists)
- Client objectives (ensuring we deliver per set KPIs and with the expected quality and ISO standards)
- Control of cases (control of volumes, language control, and management of cases throughout the workflow)
- Implementations and Project management (implementing new clients or workflows)
Reporting
The Client Administrator reports to the Client Administrator Team Lead. In absence of this profile the Client Administrator reports directly to the Head of Operations and Capacity (HoOC).
Key Responsibilities
- Managing communication with clients about daily issues and resolving them as soon as possible to ensure that no email/calls are left unattended or pending.
- Keeping track of and reporting all incidents, requests, and issues for each client so that it can be presented to BU/Sales/Medical management when requested.
- Handling daily communication with clients in the most appropriate way (polite, friendly, customer-minded), to ensure client satisfaction.
- Introducing incoming data in our systems and checking that outgoing reports are being delivered correctly to clients.
- Ensuring the documentation contains all essential clinical or patient information and preparing the cases in the most appropriate way to ensure efficient reading from the radiologists.
- Organising own daily work so we can ensure to accomplish agreed KPIs for the hospitals.
- Flagging to the Lead when there is a potential risk that tasks are delayed.
- Informing CM/BU managers about client issues so that planning can be reviewed.
- Recognising and reporting inconsistencies, discrepancies, and errors.
- Managing requests to speak and incidents according to guidelines and within defined timelines.
- Managing ad-hoc tasks such as volume control and requesting logins/informing clients about new radiologists.
- Basic training of radiologists in specific tasks related to Client Admin.
- Controlling cases throughout the workflow to ensure we manage within set TAT.
- Handling personal and patient data according to guidelines.
What We’re Looking For
- Used to teamwork
- Ability to work with time constraints and to handle sensitive and difficult situations tactfully.
- Ability to work efficiently and accurately.
- Not afraid of taking calls/managing complaints from clients; service-minded.
- Able to assist new employees in training.
- Used to computer work, administrative tasks, communication over email/phone with customers; medical knowledge is a plus.
- Ability to reorganise workload with short notice, take on new tasks and ad-hoc responsibilities/tasks.
- Good level of IT/Office knowledge, especially Excel, and if possible, experience from service sector.
- Be fluent in the language required for the management of clients (English).
- Ability to work full-time 40 hours a week, 10-hour night shifts on a 4-on/4-off rotation including weekends. Shifts will start between 5pm-10.15pm and will end between 4am-9.15am (several shifts available).
- This is a hybrid position. You should be able to come into the office approximately 2 night shifts a month. Please note that there will be a 2 week night shift training period on-site.
How to Apply
If this role resonates with you, we’d love to hear from you. Please apply via our careers website.
Client Administrator UK (On Call, Full-Time) in London employer: Telemedicine Clinic
Contact Detail:
Telemedicine Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Administrator UK (On Call, Full-Time) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at TMC or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to client administration. Think about how you’d handle tricky situations with clients and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with tools like Excel and any other software mentioned in the job description. Being comfortable with these will give you an edge and show us you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our careers website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at TMC.
We think you need these skills to ace Client Administrator UK (On Call, Full-Time) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Client Administrator role. We want to see how you can contribute to our mission at TMC!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, emphasise your ability to communicate effectively. Share examples of how you've handled customer queries or resolved issues in the past – we love a good story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our careers website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Telemedicine Clinic
✨Know the Company Inside Out
Before your interview, take some time to research Telemedicine Clinic and its operations. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
As a Client Administrator, you'll be handling client communications daily. Prepare examples from your past experiences where you've successfully managed client issues or complaints. Highlight your ability to remain calm under pressure and your commitment to client satisfaction.
✨Showcase Your IT Proficiency
Since the role requires good IT skills, especially in Excel, be ready to discuss your experience with various software tools. If possible, bring examples of how you've used technology to improve efficiency in previous roles. This will demonstrate your capability to handle administrative tasks effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle sensitive situations. Think of scenarios where you've had to reorganise your workload or manage tight deadlines. Practising these responses will help you feel more confident during the interview.