At a Glance
- Tasks: Manage client communication and ensure smooth operations in a fast-paced environment.
- Company: Join TMC, a leader in teleradiology and advanced diagnostics.
- Benefits: Flexible night shifts, hybrid work, and a supportive team culture.
- Other info: Exciting opportunity for growth in a dynamic, international organisation.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Team player with strong communication skills and a service-minded attitude.
The predicted salary is between 30000 - 40000 £ per year.
About TMC Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 300+ specialised radiologists report over 800,000 cases annually. Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence. At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.
Department and Reporting
The goal of the Operations Department is to deliver a service to our clients in a smooth, efficient and correct way, within set TAT (turnaround time) and with focus on ATAC (Accessibility, Turn Around Times, Accuracy, Client Satisfaction). In the UK, the Operations team consists currently of 2 teams: Client Admin and Capacity Management (CM). The department must deliver a service in line with the needs and objectives of the clients. The clients are both customers and radiologists. The service delivered in Operations is divided into 4 areas:
- Customer Management (customers and radiologists)
- Client objectives (ensuring we deliver per set KPIs and with the expected quality and ISO standards)
- Control of cases (control of volumes, language control, and management of cases throughout the workflow)
- Implementations and Project management (implementing new clients or workflows)
Reporting
The Client Administrator reports to the Client Administrator Team Lead. In absence of this profile the Client Administrator reports directly to the Head of Operations and Capacity (HoOC).
Key Responsibilities
- Managing communication with clients about daily issues and resolve them as soon as possible to ensure that no email/calls are left unattended or pending.
- Keeping track of and report all incidents, requests, and issues for each client so it can be presented to BU/Sales/Medical management when requested.
- Handling daily communication with clients in the most appropriate way (polite, friendly, customer-minded), to ensure client satisfaction.
- Introducing incoming data in our systems and checking that outgoing reports are being delivered correctly to clients.
- Ensuring the documentation contains all essential clinical or patient information and prepare the cases in the most appropriate way to ensure efficient reading from the radiologists.
- Organizing own daily work so we can ensure to accomplish agreed KPIs for the hospitals.
- Flagging to the Lead when there is a potential risk that tasks are delayed.
- Informing CM/BU managers about client issues so that planning can be reviewed.
- Recognizing and reporting inconsistencies, discrepancies, and errors.
- Manage requests to speak and incidents according to guidelines and within defined timelines.
- Managing ad-hoc tasks such as volume control and requesting logins/informing clients about new radiologists.
- Basic training of radiologists in specific tasks related to Client Admin.
- Controlling cases throughout the workflow to ensure we manage within set TAT.
- Handling personal and patient data according to guidelines.
What We’re Looking For
- Used to team work
- Ability to work with time constraints and to handle sensitive and difficult situations tactfully
- Ability to work efficiently and accurately
- Not afraid of taking calls/managing complaints from clients.
- Service-minded
- Able to assist new employees in training
- Used to computer work, administrative tasks, communication over email/phone with customers; medical knowledge is a plus
- Ability to reorganize workload with short notice, take on new tasks and ad hoc responsibilities / tasks
- Good level of IT/Office knowledge, especially Excel, and if possible, experience from service sector
- Be fluent in the language required for the management of clients (English)
- Ability to work full-time 40 hours a week, 10-hour night shifts on a 4-on/4-off rotation including weekends. Shifts will start between 5pm-10.15pm and will end between 4am-9.15am (several shifts available)
- This is a hybrid position. You should be able to come into the office approximately 2 night shifts a month. Please note that there will be a 2 week night shift training period on-site.
Client Administrator UK (On Call, Full-Time) employer: Telemedicine Clinic (TMC)
At TMC Telemedicine Clinic, we pride ourselves on being an exceptional employer that values collaboration, innovation, and integrity. Our diverse and international work culture fosters a supportive environment where employees can thrive, with ample opportunities for professional growth and development. Located in the UK, our hybrid working model allows for flexibility while ensuring that our team members contribute to improving patient care through high-quality radiology reporting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Administrator UK (On Call, Full-Time)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Telemedicine Clinic (TMC).
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Telemedicine Clinic (TMC).
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We think you need these skills to ace Client Administrator UK (On Call, Full-Time)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Telemedicine Clinic (TMC).
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Telemedicine Clinic (TMC).
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Telemedicine Clinic (TMC). Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Telemedicine Clinic (TMC). This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Telemedicine Clinic (TMC)
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Telemedicine Clinic (TMC)’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
