Teleradiology Systems Specialist

Teleradiology Systems Specialist

About TMC

Telemedicine Clinic (TMC) pioneered teleradiology services in Europe when it was founded in 2002 and has since become a vital partner for more than 120 radiology departments in the UK, Sweden, Denmark,andNorway. In November 2017 TMCbecamepart of Unilabs, a leading European provider of clinical laboratory testing and medical diagnostic.

More and more European hospitals are realising the advantages of managing their reading capacity incollaborationwith TMC. This year our team of more than 260 highly specialisedradiologists will reportover630,000 cases, making a significant positive impact on the life of patients and hospital staff.In additionto our radiology reporting service, TMC offers pathology reporting services, IT-infrastructure,andsoftware to its hospital clients, as well as training for radiologists (TMC Academy).

Besides this decent track record, we believe that whatismost special about TMC is its culture. Many people say that TMC has the feel of a thriving start-up, and they are surprised at how kind and caring we are when dealing with each other and our business partners. If you are interested, you can learn more about our culture intheTMC Culture Book.

The Opportunity

As a Teleradiology Systems Specialist, you will play a pivotal role in maintaining and supporting a robust, secure, and high-performing IT environment.

Your mission is to ensure the seamless operation of critical teleradiology workflows, providing high-quality, 24/7 support to the technical solutions that enable fast and reliable image-based diagnosis for both Emergency and Elective teleradiology services.

This position requires technical excellence, responsiveness, and a service-oriented mindset, especially when working with VIP users and issues affecting systems which affect patient care.

Mission Department

The IT department’s mission is to implement, maintain, and continuously improve the full spectrum of technologies that support seamless, secure, and high-performing healthcare services across TMC’s global teleradiology network.

We enable collaboration between all medical and non-medical teams involved in patient care, ensuring reliability, compliance, and innovation at every layer of our technology stack. This includes everything from desktop support and user workflows to enterprise infrastructure, cybersecurity, and advanced Teleradiology system integration.

OrganisationalContext

The Teleradiology IT team at TMC operates as a geographically distributed unit, with staff currently based in Spain, the UK, and Australia. This structure enables the team to provide around-the-clock support for our global teleradiology operations.

The Teleradiology Systems Specialist reports directly to the Teleradiology Support Team Lead and works closely with colleagues across time zones to ensure the continuous performance, security, and reliability of all systems critical to patient care delivery.

Although regular travel is not required, occasional travel may be necessary to client sites or Unilabs offices in Sweden, Denmark, UK, Australia and New Zealand.

Tasks and Responsibilities

24/7 Production Support

• Monitor and support diverse teleradiology workflows across multiple countries.
• Provide on-call support for both emergency and elective services on a rota basis

Teleradiology Tool and System Management

• Ensure functionality of all core systems, including:
• RIS (Radiology Information System) and associated integration systems
• PACS (Picture Archiving and Communication System)
• Image transfer mechanisms
• AI-based diagnostic tools

Client Support and Implementation

• Assist clients in resolving system issues and optimising workflows.
• Lead and support the implementation of new customer environments and integrations.

System Security and Maintenance

• Respond to SOC alerts affecting teleradiology and supporting systems
• Execute regular patching and contribute to cybersecurity best practices

VIP User Support

• Provide dedicated and high-quality support to radiologists and key stakeholders.

User & Hardware Support

• Install, configure, and troubleshoot computers and peripheral equipment and handle hardware interventions
• Deliver prompt user support with a focus on radiologist workstations.
• Support IT needs in the local Unilabs office.

Education, Experience, Knowledge, Skills

IT Experience

• Minimum 2 years of hands-on experience in IT support or infrastructure roles.
• Solid understanding of core IT concepts, including:

• Windows Desktop environments and Active Directory user support.
• Installing and replacing hardware components (e.g., graphics cards, hard drives).
• Administration and support of Microsoft 365.

• Exposure to infrastructure technologies is desirable; training will be provided where needed

Healthcare IT Experience is desirable

• Experience in the healthcare industry is a plus, especially with: RIS, PACS, HL7 and DICOM standards.

Language skills

• Proficiency in English and Swedish or Danish (written and spoken) is essential.

Quality and Regulatory Standards

• Experience or familiarity in regulated environments is desirable.
• Familiarity with ISO certifications (9001, 27001, 27701) is a plus, as these are integrated into all company processes, including within IT.
• ITIL knowledge is also advantageous

Role-basedcompetences

Team Player– While the IT team at TMC works collaboratively to support and manage the company’s IT infrastructure, it is distributed across three countries and multiple time zones. Success in this role requires a strong sense of ownership, reliability, and the ability to build trust and coordinate effectively in a remote, multicultural environment.

Independent Problem Solver –You should be confident in identifying issues, analysing root causes, and applying effective solutions independently. The role demands a proactive mindset, capable of managing tasks and small projects without direct supervision, particularly in a 24/7 support context.

Effective Communicator –Excellent communication skills are essential. You must be able to adapt your language and tone to suit different audiences—from end users needing desktop support, to healthcare IT teams and external vendors. Clarity, empathy, and technical accuracy are key to delivering effective support and fostering collaboration.

Personable and Adaptable–We value someone who is calm under pressure, approachable, and solution oriented. You should bring a positive, outgoing attitude and be comfortable working with colleagues and clients from diverse cultural backgrounds in a dynamic and high responsibility setting.

What you can expect from us

TMC is a challenging and fun workplace with a young, diverse, and very international team. Our business language is English.

TMC is a very friendly, dynamic, and non-hierarchicalworkplace. People care for each other and always try to help. We are growing very fast and face new opportunities and challenges every day. Therefore, we need people with open and flexible minds who can cope when things become hectic and intense. However, we also make sure that we quickly recover our balance so that we not only enjoy our work,but also our families, friends,andactivities outside TMC.

Apart from making a living, people at TMC come to work every daybecause they want to make a difference in people’s healthcare.Everythingwe do is focused on diagnosing patients’healthproblemsquickly and correctly. This is what drives us.

Wepay special attention to the waywe do things at TMC and hold up the following five core values:

1. Uncompromising quality and care in all medical matters

2. Gaining more and more expertise by learning and generously sharing knowledge

3. Setting new standards through experimentation and innovation

4. Caring and respectful collaboration across departments, borders,andcultures

5. Go the extra mile and have fun

These values determine ourbehaviourand guide us in our decision making. To fit inat TMCyou need to respect and demonstrate these values in your daily work.

If you find this opportunity attractive and challenging, we would love to hear from you. Please apply below.