At a Glance
- Tasks: Lead and optimise high-quality radiology services across the UK, ensuring seamless operations.
- Company: Join TMC, a leader in teleradiology and advanced diagnostics, part of Unilabs.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Be part of a diverse team dedicated to collaboration and excellence.
- Why this job: Make a real impact on patient care while leading innovative operational strategies.
- Qualifications: Proven leadership experience in healthcare and strong communication skills.
The predicted salary is between 70000 - 80000 £ per year.
We are seeking a Deputy Head of UK Operations to ensure seamless delivery of high-quality radiology services in the UK, while building and executing a robust workforce strategy aligned with long-term capacity, productivity, and operational goals. The Deputy Head of UK Operations supports and deputises for the Head of UK Operations and Capacity, providing senior operational leadership across UK day services (elective and emergency). The role ensures high-quality, resilient, and efficient service delivery, operational continuity, and strong leadership across Operations teams.
The main responsibilities include:
- Coordinating workload within the Day Client Administration team to ensure best possible service for our clients.
- Supervising team performance and overall daily service, including elective, hot reporting, and emergency services.
- Translating strategic objectives into operational execution.
- Acting as an escalation point for service delivery issues.
- Leading continuous improvement initiatives across the UK Business Unit.
Key Tasks and Responsibilities:
- Operational Leadership & Service Delivery: Provide senior oversight of UK operational service delivery across day services (both elective and emergency); act as escalation point for complex or high-impact service issues; ensure seamless coordination between night and day operations; monitor performance trends, incidents, and service risks.
- Deputy Responsibilities: Deputise for the Head of UK Operations and Capacity when required; represent UK daytime Operations in senior forums, councils, audits, and client discussions; provide operational insight and recommendations to support strategic decisions.
- People Leadership & Line Management (Essential): Direct line management of daytime client administrators' operational roles; set objectives, conduct 1:1s, appraisals, and performance and sickness management; support recruitment, onboarding, succession planning, and team development.
- Quality, Governance & Risk: Ensure operational SOPs are accurate, current, and embedded; oversee incident management, RCA and CAPA processes with Quality; ensure contingency plans are in place, tested, and understood; support audit, governance, and compliance requirements.
- Stakeholder & Client Engagement: Act as senior operational contact for key internal and external stakeholders; work closely with Medical, Market, IT, Finance, Quality, and Capacity teams; ensure clear, timely, and effective operational communications.
- Operational Excellence & Continuous Improvement: Lead and sponsor service improvement and optimisation initiatives; identify opportunities for standardisation, automation, and efficiency gains; contribute to UK BU transformation and strategic projects; support KPI reporting and data-driven decision-making.
Essential Requirements:
- Proven experience in a line management role of a medium/large team (15+ staff members).
- Significant experience in operational leadership within a healthcare (NHS preferred) or 24/7 service environment.
- Knowledge of radiology or regulated healthcare environments.
- Strong understanding of service delivery, risk, and incident management.
- Excellent communication, organisational and leadership skills.
- Fluent English (written and spoken).
Desirable Experience:
- Experience overseeing day elective and emergency radiology services.
- Experience in transformation or large-scale operational projects.
- Radiography or healthcare qualification.
Key Competencies:
- Strategic and operational leadership.
- People management and coaching.
- Service excellence.
- Change leadership.
- Collaboration and influence.
About TMC: TMC Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 350+ specialised radiologists report over 800,000 cases annually. Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence. At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.
Deputy Head of UK Operations in Reading employer: Telemedicine Clinic Ltd
TMC Telemedicine Clinic is an exceptional employer, offering a dynamic work environment where operational excellence meets innovative healthcare solutions. With a strong focus on employee growth and development, we provide opportunities for leadership and continuous improvement within a supportive team culture. Located in the UK, our commitment to high-quality service delivery and collaboration ensures that every team member plays a vital role in enhancing patient care across our extensive network of radiology departments.
