At a Glance
- Tasks: Manage orders and provide top-notch customer service in a dynamic environment.
- Company: Join a leading company in hydraulic equipment for commercial vehicles.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and problem-solving.
- Why this job: Be part of a team that values customer satisfaction and innovation.
- Qualifications: Experience in administration and strong IT skills, especially in MS Office.
The predicted salary is between 30000 - 40000 £ per year.
Teleios Recruitment are looking for an experienced Order Management Administrator for a brilliant company who specialise in hydraulic telescopic cylinders and associated equipment for commercial vehicles.
You are right for the Order Management Administrator role if you have the following:
- Knowledge of the commercial vehicle industry and an understanding of basic hydraulics is a huge advantage for this role as the client is looking for someone to hit the ground running.
- Excellent administration, people and IT skills with a keen eye for detail.
- Able to communicate and support the team.
- Excellent computer skills; must be adept in the use of MS Office, particularly Excel and Word, and ideally Access or similar database to basic level, Internet and email.
The main objectives of the Order Management Administrator's role is to provide excellent Customer Service. You will be liaising with customers, engineers and the external sales team, supporting all internal processes and providing technical support. This will include specifying the correct bill of material to vehicle specification.
Key responsibilities and accountabilities:
- Ensure all sales calls are answered and dealt with in a timely manner.
- Communicate with the external sales team with updates on order progress.
- Liaise with engineers for the bill of material to match vehicle specification.
- Follow up on customer complaints and liaise with the relevant department to solve problems.
- Provide customers with quotations and ensure a relevant purchase order is received.
- Arrange collection and return of goods with the warehouse.
- Monitor and report on stock activities and provide relevant management information.
- Liaise and attend meetings with other company functions necessary to perform duties.
Personality: To be right for the Order Management Administrator role you will be:
- Customer focused with the ability to resolve queries within a deadline and under pressure environment.
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and customer service.
- Empathic communicator, able to see things from the other person's point of view.
- Well-presented and business-like.
- Keen for new experience, responsibility and accountability.
- A team player.
If you feel you are right for the Order Management Administrator role then please get in touch with Teleios Recruitment via email or telephone.
Order Management Administrator in Manchester employer: Teleios Recruitment
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StudySmarter Expert Advice🤫
We think this is how you could land Order Management Administrator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teleios Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teleios Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Management Administrator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teleios Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Teleios Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teleios Recruitment!
How to prepare for a job interview at Teleios Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
