At a Glance
- Tasks: Manage customer enquiries and support the operations team in a fast-paced environment.
- Company: Join a leading manufacturing business in Ireland with a dynamic team.
- Benefits: Competitive pay, Monday to Friday hours, and opportunities for career growth.
- Other info: Perfect for those who thrive under pressure and enjoy teamwork.
- Why this job: Be the voice of the company and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or administration, strong communication skills required.
The predicted salary is between 15 - 15 £ per hour.
Customer Service Administrator
Belfast
Salary £12.70 to £16.92ph DOE
Monday to Friday 09:00 - 17:00
About the Role
We’re looking for an organised and proactive Customer Service Administrator to join our client’s manufacturing business in Ireland on a permanent basis. You’ll be working in a fast-paced environment, managing orders, handling customer enquiries, and supporting the wider operations team — so resilience, accuracy, and a calm approach under pressure are essential.
Key Responsibilities
- Handling inbound customer calls and providing professional, timely support
- Managing and responding to queries from a shared email inbox
- Processing sales orders accurately and ensuring production teams are updated
- Liaising with internal departments such as production, dispatch, and accounts
- Assisting the wider customer service and administration team where required
About You
- Previous experience in a customer service or administrative role, ideally within a manufacturing or industrial environment
- Excellent communication skills with a professional telephone manner
- Strong attention to detail and accuracy when processing data and orders
- Proficient in Microsoft Office (Word, Excel, Outlook); experience with ERP or CRM systems desirable
- Resilient, adaptable, and able to work effectively during busy periods
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Customer Service Advisor in Belfast employer: Teleios Recruitment
Join a dynamic manufacturing business in Belfast as a Customer Service Administrator, where you'll thrive in a supportive and fast-paced environment. We prioritise employee growth with ongoing training opportunities and foster a collaborative work culture that values resilience and accuracy. Enjoy competitive pay, a Monday to Friday schedule, and the chance to make a meaningful impact within our operations team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Belfast
✨Tip Number 1
Make sure you know the company inside out before your interview. Research their values, products, and recent news. This will help us show that you're genuinely interested and can tailor your answers to fit their culture.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky situations. We want to see that you can stay calm under pressure and provide excellent support.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and keen to learn more about the role and the team. Plus, it gives you a chance to find out if the job is right for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to help you every step of the way, so don’t hesitate to reach out if you need any advice.
We think you need these skills to ace Customer Service Advisor in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Administrator role. Keep it professional but let your personality come through – we love a bit of flair!
Show Off Your Skills:Mention your proficiency in Microsoft Office and any experience with ERP or CRM systems. We’re looking for someone who can hit the ground running, so highlight those technical skills that make you stand out!
Apply Through Our Website:When you’re ready to apply, make sure to do it through our website. It’s the easiest way for us to get your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Teleios Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with handling customer calls, managing queries, and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled customer inquiries in the past. This will highlight your professional telephone manner and ability to manage customer expectations.
✨Demonstrate Attention to Detail
Accuracy is crucial when processing orders and data. Bring examples of how you've maintained high standards in your previous roles. You could even mention specific tools or methods you use to ensure precision, which will impress your interviewers.
✨Prepare for Pressure Scenarios
Given the fast-paced environment, be ready to discuss how you handle stress and busy periods. Think of a time when you successfully managed multiple tasks at once and explain your approach. This will show your resilience and adaptability, which are essential traits for this job.
