At a Glance
- Tasks: Manage customer enquiries, process orders, and support the operations team in a fast-paced environment.
- Company: Join a leading manufacturing business in Belfast with a dynamic team.
- Benefits: Competitive hourly rate, Monday to Friday schedule, and opportunities for growth.
- Other info: Perfect for those who thrive under pressure and enjoy a collaborative atmosphere.
- Why this job: Be the voice of the company and make a difference in customer satisfaction.
- Qualifications: Experience in customer service or administration, strong communication skills, and attention to detail.
The predicted salary is between 26400 - 35100 £ per year.
We are looking for an organised and proactive Customer Service Administrator to join our client’s manufacturing business in Ireland on a permanent basis. You’ll be working in a fast-paced environment, managing orders, handling customer enquiries, and supporting the wider operations team so resilience, accuracy, and a calm approach under pressure are essential.
Key Responsibilities
- Handling inbound customer calls and providing professional, timely support
- Managing and responding to queries from a shared email inbox
- Processing sales orders accurately and ensuring production teams are updated
- Liaising with internal departments such as production, dispatch, and accounts
- Assisting the wider customer service and administration team where required
About You
- Previous experience in a customer service or administrative role, ideally within a manufacturing or industrial environment
- Excellent communication skills with a professional telephone manner
- Strong attention to detail and accuracy when processing data and orders
- Proficient in Microsoft Office (Word, Excel, Outlook); experience with ERP or CRM systems desirable
- Resilient
Customer Service Administrator in Belfast employer: Teleios Recruitment
Join a dynamic manufacturing business in Belfast that values its employees and fosters a supportive work culture. With competitive pay rates and a Monday to Friday schedule, this role offers a perfect work-life balance while providing opportunities for professional growth and development within a collaborative team environment. Experience the unique advantage of working in a fast-paced setting where your contributions directly impact customer satisfaction and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Belfast
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed multiple tasks or handled pressure well. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Administrator in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Keep it professional but let your personality come through – we love a bit of flair!
Showcase Your Skills:Mention your proficiency in Microsoft Office and any experience with ERP or CRM systems. We’re looking for someone who can hit the ground running, so highlight those tech skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Teleios Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. During the interview, practice articulating your thoughts clearly and professionally. You might even want to prepare examples of how you've effectively handled customer queries or resolved issues in the past.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is crucial. Be ready to discuss how you manage your time and prioritise tasks. You could share specific examples of how you've successfully juggled multiple responsibilities in previous roles, especially in customer service or administration.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about common challenges in customer service, like dealing with difficult customers or managing high volumes of orders. Prepare your responses using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
