Teleios Recruitment is looking for an experienced Order Management Administrator to support a company specialising in hydraulic telescopic cylinders and related equipment for commercial vehicles.
You are right for the Order Management Administrator role if you have the following:
- Knowledge of the commercial vehicle industry and basic hydraulics – a huge advantage as the client wants someone ready to hit the ground running.
- Excellent administration, people and IT skills with a keen eye for detail.
- Ability to communicate and support the team.
- Strong computer skills; proficient with MS Office (Excel, Word), ideally Access or a similar database system, and comfortable with internet and email.
The main objectives of the Order Management Administrator are to provide excellent customer service by liaising with customers, engineers, and the external sales team, to support all internal processes, and to provide technical support, including specifying the correct bill of materials to match vehicle specifications.
Key responsibilities and accountabilities:
- Ensure all sales calls are answered and dealt with in a timely manner.
- Communicate with the external sales team to provide updates on order progress.
- Liaise with engineers to confirm the bill of materials matches the vehicle specification.
- Follow up on customer complaints and coordinate with relevant departments to solve problems.
- Provide customers with quotations and ensure a relevant purchase order is received.
- Arrange collection and return of goods with the warehouse.
- Monitor and report on stock activities and provide relevant management information.
- Liaise and attend meetings with other company functions as necessary to perform duties.
Personality traits:
- Customer focused with the ability to resolve queries within deadlines in a high‑pressure environment.
- Self‑driven, results‑oriented with a positive outlook and a clear focus on high quality and customer service.
- Empathic communicator, able to see things from others’ perspectives.
- Well‑presented and business‑like, keen to take on new experience, responsibility, and accountability.
- A team‑player.
If you feel you are right for the Order Management Administrator role then please get in touch with Teleios Recruitment via email or telephone.
