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- Tasks: Join our team as a Technical Service Analyst, providing top-notch support to customers with IT issues.
- Company: Be part of Telefonica Tech UK&I, a leader in innovative technology solutions.
- Benefits: Enjoy hybrid working options, training support, and a 20% uplift for night shifts.
- Why this job: Kickstart your IT career in a dynamic environment with a focus on customer service and teamwork.
- Qualifications: No prior IT experience needed; just bring your communication skills and interest in technology!
- Other info: Potential for future vacancies and flexible shift patterns to suit your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market‑leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end‑to‑end portfolio of market‑leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Bold, Trusted
Trusted Partners
- Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
- HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
- Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
- Fortinet: Elite VIP Program – one of only 2 in the UK
- AWS: Advanced Solution & Managed Service Provider Program
Job Description
Technical Services Analyst to provide support as the first point of contact for customers.
Reporting IT issues. You will provide an exceptional standard of customer service when answering calls, responding to customer queries, and logging tickets.
Key Responsibilities
- First point of contact for customers via telephone, email and our customer portal
- Log tickets accurately, with a high level of detail on the ticket management system
- Carry out basic incident resolution (first time fixes) where possible
- Proactively deal with customer queries
- Maintain a positive attitude and a high level of customer service at all times
Skills & Experience
- Excellent customer service skills
- Excellent written and verbal communication skills
- Interest in Technology
- Experience of the Microsoft Office suite
Additional Information
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
Be yourself with us, and feel that you belong.
We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women\’s network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
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Technical Services Analyst employer: Telefonica Tech
Contact Detail:
Telefonica Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Analyst
✨Tip Number 1
Familiarise yourself with ServiceNow, as it's a key tool for this role. You can find online tutorials or resources that provide a basic understanding of how to create, update, and close incidents.
✨Tip Number 2
Brush up on your customer service skills. Consider role-playing scenarios with friends or family to practice responding to common IT-related queries and issues.
✨Tip Number 3
Show your enthusiasm for technology by staying updated on the latest trends and tools in IT. This will not only help you in interviews but also demonstrate your genuine interest in the field.
✨Tip Number 4
Prepare for shift work by considering your availability and flexibility. Think about how you can manage your time effectively, especially if you're applying for night shifts or weekends.
We think you need these skills to ace Technical Services Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience, even if it's not in IT. Emphasise your communication abilities and interest in technology.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Technical Services Analyst role. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to work independently and as part of a team.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office and any other technical skills you possess. If you have experience with ServiceNow or similar platforms, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is key for this role.
How to prepare for a job interview at Telefonica Tech
✨Showcase Your Customer Service Skills
As a Technical Services Analyst, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved issues or helped customers, even if they are not IT-related.
✨Demonstrate Your Communication Abilities
Since the role requires excellent written and verbal communication skills, practice articulating your thoughts clearly. You might be asked to explain technical concepts in simple terms, so think of ways to convey information effectively.
✨Express Your Interest in Technology
Even if you lack formal IT experience, showing enthusiasm for technology can set you apart. Research current trends in IT and be ready to discuss what excites you about the field and how you see yourself growing within it.
✨Prepare for Shift Work Questions
Given the rotational shift basis of the role, be ready to discuss your availability and flexibility. Think about how you would manage work-life balance with the potential for night shifts and weekends.