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For Companies At a Glance
- Tasks: Oversee service delivery, manage client relationships, and ensure top-notch service excellence.
- Company: Leading tech solutions provider in Greater London with a focus on innovation.
- Benefits: Hybrid working model, competitive salary, and opportunities for travel within the UK.
- Why this job: Join a dynamic team and make a real impact on client satisfaction and service quality.
- Qualifications: Proven experience in service delivery management and strong relationship-building skills.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology solutions provider in Greater London is seeking a Service Delivery Manager to oversee the entire service delivery process for clients. Your responsibilities will include managing customer relationships, driving service excellence, and ensuring compliance with contractual obligations.
The ideal candidate will have proven experience in service delivery management and possess strong relationship-building skills. The role offers a hybrid working model and may require travel within the UK.
Strategic Service Delivery Lead — End-to-End IT employer: Telefonica Tech
Contact Detail:
Telefonica Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Service Delivery Lead — End-to-End IT
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to shine, so practice common interview questions and think about how your experience aligns with their needs in service delivery management.
✨Tip Number 3
Showcase your relationship-building skills! During interviews, share specific examples of how you've successfully managed customer relationships and driven service excellence in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Strategic Service Delivery Lead — End-to-End IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service delivery management. We want to see how you've built strong relationships and driven service excellence in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Strategic Service Delivery Lead role. Share specific examples of how you've managed customer relationships and ensured compliance in the past.
Showcase Your Skills: Don’t forget to mention your relationship-building skills and any relevant certifications. We’re looking for someone who can really connect with clients and drive results, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Telefonica Tech
✨Know Your Service Delivery Inside Out
Make sure you understand the entire service delivery process, especially in the context of IT. Brush up on your knowledge of best practices and compliance standards, as these will likely come up during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you turned a challenging client interaction into a positive outcome—this will demonstrate your ability to drive service excellence.
✨Be Ready for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to service delivery. Practise articulating your thought process clearly, as this will show your strategic thinking and problem-solving abilities.
✨Understand the Hybrid Working Model
Since the role offers a hybrid working model, be prepared to discuss how you manage your time and productivity in both remote and in-office settings. Highlight any previous experience you have with flexible working arrangements.
