Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to ensure accurate processing of service orders and manage procurement.
- Company: Join Telefónica Tech, a global leader in NextGen Tech solutions with a diverse team.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a bold team driving digital transformation and making an impact worldwide.
- Qualifications: Experience in team leadership, strong negotiation skills, and proficiency in CRM systems required.
- Other info: We value diverse backgrounds; if you think you're a fit, reach out even if you don't meet all criteria.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Services Order Management Team Leader role at Telefónica Tech
4 days ago Be among the first 25 applicants
Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end-to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Trusted Partners:
- Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
- HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
- Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
- Fortinet: Elite VIP Program – one of only 2 in the UK
- AWS: Advanced Solution & Managed Service Provider Program
Job Description
- Track accuracy of the current and predicted orders going through the team;
- Responsible for ensuring services orders are processed correctly throughout all relevant departments in the business and that all key process steps are taken;
- Interpret complex services orders and coordinate the ordering and delivery of equipment and the procurement of services.
- Provide input into services-based tenders where required to ensure that the bid reflects the capability of the team to facilitate ongoing procurement of goods and/or services as part of an ongoing managed service; and to ensure that the cost of any additional resources is captured.
- Coordinate and distribute work and tasks to the team, ensuring that workload is spread fairly and evenly.
- Continue to own and develop the teams responsibilities and their processes aligning to the wider goals of the business.
- Work with the procurement team on negotiation and implementation of key supplier contracts for the delivery of services.
- Act as a point of escalation for all enquiries on customer related support issues;
- Ensure that sales opportunities and other data is recorded and processed accurately on the internal forecasting tool in order to generate accurate reports;
- Develop and maintain internal relationships with key stakeholders such as Business Operations, Finance, Offering Lifecycle and Service Delivery as well as key strategic 3rd parties for delivery of services.
- Share technical knowledge and implement best practice and standards;
- Carry out 1:1 and team meetings, identify training and development needs, monitor KPIs and carry out performance reviews;
- Provide ad-hoc cover for the team as and when required.
- Be a champion of change and improvement with a positive attitude to motivate the team
- Order approvals
- Support the Head Procurement with ad hoc projects and tasks;
Qualifications
- Previous experience of working in a similar team leader role, preferably gained within an IT reseller / distribution environment;
- Strong Stakeholder management experience – the ability to influence and collaborate with senior stakeholders to ensure seamless service delivery, resolve complex issues, and align service operations with business objectives
- Negotiation Skills – able to negotiate service terms, and ensure cost-effective procurement of services as well as mitigating risks
- In depth understanding of Service operations and SLAs
- Experience of leading and motivating a team;
- Excellent administration skills;
- Proficient in the use of CRM systems and MS packages including Word, Excel and Outlook;
Additional Information
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Telecommunications
#J-18808-Ljbffr
Services Order Management Team Leader employer: Telefonica Tech
Contact Detail:
Telefonica Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Order Management Team Leader
✨Tip Number 1
Familiarize yourself with the key stakeholders in the telecommunications industry, especially those related to service delivery and procurement. Understanding their roles and how they interact can help you demonstrate your ability to influence and collaborate effectively during the interview.
✨Tip Number 2
Brush up on your negotiation skills by reviewing common scenarios in service procurement. Being able to discuss specific examples of how you've successfully negotiated terms in the past will show that you have the experience needed for this role.
✨Tip Number 3
Prepare to discuss your experience in leading teams, particularly in high-pressure environments. Highlighting your ability to motivate and develop team members will resonate well with the expectations of this position.
✨Tip Number 4
Research Telefónica Tech's current projects and partnerships, especially in areas like Cloud, Data & AI, and Cyber Security. Showing that you understand their business model and how your role would fit into their strategic goals can set you apart from other candidates.
We think you need these skills to ace Services Order Management Team Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Services Order Management Team Leader position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in a team leader role, especially within an IT reseller or distribution environment. Use specific examples that demonstrate your stakeholder management and negotiation skills.
Showcase Your Skills: Clearly outline your administration skills and proficiency with CRM systems and MS Office packages. Mention any relevant certifications or training that align with the job requirements.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention how your values align with Telefónica Tech's values of being Open, Trusted, and Bold.
How to prepare for a job interview at Telefonica Tech
✨Showcase Your Leadership Experience
Be prepared to discuss your previous experience in a team leader role, especially within an IT reseller or distribution environment. Highlight specific examples where you successfully led a team, managed stakeholder relationships, and resolved complex issues.
✨Demonstrate Stakeholder Management Skills
Since the role requires strong stakeholder management, think of instances where you influenced senior stakeholders or collaborated with different departments. Be ready to explain how you ensured seamless service delivery and aligned operations with business objectives.
✨Prepare for Negotiation Scenarios
Negotiation skills are crucial for this position. Prepare to discuss your approach to negotiating service terms and how you've achieved cost-effective procurement in the past. Consider sharing a specific example where you mitigated risks during negotiations.
✨Familiarize Yourself with Service Operations
Make sure you have a solid understanding of service operations and SLAs. Be ready to discuss how you would track order accuracy and coordinate with various departments to ensure that all key process steps are taken effectively.
