At a Glance
- Tasks: Provide on-site technical support and troubleshoot for a prestigious client in Central Manchester.
- Company: Join Telefónica Tech, a leading NextGen Tech solutions provider with a diverse team.
- Benefits: Inclusive culture, career growth opportunities, and a chance to work with cutting-edge technology.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be the first point of contact for customers and make a real impact in tech support.
- Qualifications: Experience as an on-site IT engineer or in a busy Service Desk environment.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end-to-end portfolio of market-leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.
Job Description
Technical Support Engineer - Onsite - Central Manchester
This is a full-time onsite Support Engineer to provide technical support to a prestigious client, based in Central Manchester.
Job Duties:
- To help determine customer needs, as the customer's first point of contact with Telefónica Tech, this is a vital role within the organisation.
- Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.
- On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.
- Daily checks and management, monitoring of on-site equipment.
- Triage and log tickets with 3rd party vendors.
- Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.
Person Requirements:
- Previous experience working as on-site IT engineer or on a busy Service Desk.
- Must have the right to live and work in the UK.
- Must meet Security Clearance vetting requirements as this is a requirement of the role.
Additional Information
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.
Technical Support Engineer in Manchester employer: Telefonica Tech
Telefónica Tech is an exceptional employer, offering a dynamic work environment in Glasgow where innovation meets collaboration. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while working on impactful projects that shape the digital landscape. With a strong commitment to employee well-being and a vibrant team culture, Telefónica Tech stands out as a rewarding place to advance your career in technology consulting.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Manchester
✨Tip Number 1
Get to know the company inside out! Research Telefónica Tech's values and services, especially their focus on digital transformation. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! As a Technical Support Engineer, you'll need to demonstrate your proficiency with various equipment and troubleshooting techniques. Set up mock scenarios or use online resources to brush up on your skills before the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events to get insights about the company culture and the role. This can give you an edge and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Telefónica Tech family. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience, especially any on-site IT support or service desk roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Telefónica Tech. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills:In your application, don’t forget to showcase your technical skills related to audio-visual equipment, network support, and any other relevant tech knowledge. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Telefonica Tech
✨Know Your Tech Inside Out
As a Technical Support Engineer, you need to be well-versed in the technologies you'll be supporting. Brush up on your knowledge of audio-visual equipment, network setups, and troubleshooting techniques. Be ready to discuss specific scenarios where you've successfully resolved technical issues.
✨Showcase Your Customer Service Skills
Since you'll be the first point of contact for customers, it's crucial to demonstrate your ability to communicate effectively and empathetically. Prepare examples of how you've handled difficult customer interactions in the past, focusing on your problem-solving skills and patience.
✨Familiarise Yourself with Telefónica Tech
Do your homework on Telefónica Tech and its values. Understand their commitment to diversity and inclusion, as well as their partnerships with major tech companies. This will not only help you align your answers with their culture but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your technical and interpersonal skills. Think about common issues you might encounter on-site and how you would approach them. Practising these scenarios can help you articulate your thought process clearly during the interview.
