At a Glance
- Tasks: Lead a team delivering critical onsite tech services across multiple locations.
- Company: Join Telefónica Tech, a global leader in NextGen Tech solutions.
- Benefits: Competitive salary, diverse culture, and opportunities for personal growth.
- Other info: Inclusive workplace celebrating diversity and innovation.
- Why this job: Make a real impact while developing your leadership and technical skills.
- Qualifications: Experience in leading tech support teams and strong customer service skills.
The predicted salary is between 60750 - 74250 £ per year.
Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end-to-end portfolio of market-leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Job Description
IT Support Team Leader (Onsite Services) Manchester - Full-Time onsite
Why This Role?
We're looking for an experienced IT Support Team Leader to lead a team delivering critical onsite technology services across multiple customer locations. You'll play a key role in ensuring exceptional service delivery, leading technical support operations across networking, AV and workplace technologies while acting as a trusted partner to customers, stakeholders and service teams. This is an opportunity to combine people leadership, technical expertise and customer engagement in a highly visible role with real operational impact.
What You'll Be Doing
- Lead, coach and develop a team of onsite Technical Support Engineers across multiple customer locations.
- Act as the primary escalation point for operational, technical and service-related issues.
- Ensure services are delivered in line with agreed SLAs and customer expectations.
- Coordinate resource planning and site coverage to maintain high service standards.
- Provide leadership and oversight for enterprise Wi-Fi, networking and connected infrastructure support.
- Oversee support for AV meeting room technology, digital signage and room booking platforms.
- Monitor incidents, service trends and aged tickets to drive continual improvement.
- Build strong relationships with customer stakeholders and act as a trusted service partner.
- Manage VIP and executive support requirements with professionalism and urgency.
- Collaborate with specialist technical teams and third-party suppliers to resolve complex issues and enhance service performance.
What We're Looking For
Essential- Experience leading, coaching and developing technical support teams.
- Strong customer service and stakeholder management experience.
- Experience supporting enterprise networking environments and connectivity services.
- Knowledge of Audio Visual (AV) meeting room technologies and workplace technology solutions.
- Understanding of ITIL service management principles.
- Excellent communication, organisation and problem-solving skills.
- Ability to manage multiple priorities across several locations.
- Experience operating within SLA-driven support environments.
- Experience supporting government or highly regulated organisations.
- ITIL Foundation certification.
- Networking certifications such as CCNA or CompTIA Network+.
- Experience using ITSM platforms and producing operational reporting.
- Experience managing suppliers, service partners and third-party escalations.
Why This Opportunity Stands Out
- Leadership role with direct responsibility for team development and service excellence.
- Broad exposure to enterprise networking, workplace technology and AV environments.
- High visibility position working closely with customers and senior stakeholders.
- Opportunity to influence service improvement initiatives and operational strategy.
- Varied technology landscape covering networking, AV, digital signage, room booking systems and connected infrastructure.
- Mix of technical leadership, customer engagement and operational management responsibilities.
Additional Information
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.
IT Support Team Leader in Manchester employer: Telefonica Tech
Telefónica Tech is an exceptional employer, offering a dynamic work environment in Glasgow where innovation meets collaboration. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while working on impactful projects that shape the digital landscape. With a strong commitment to employee well-being and a vibrant team culture, Telefónica Tech stands out as a rewarding place to advance your career in technology consulting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Leader in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Telefonica Tech values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Telefonica Tech might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Telefonica Tech!
✨Direct Apply to Telefonica Tech
Let's not forget to apply directly through the Telefonica Tech website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Team Leader in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Telefonica Tech.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Telefonica Tech. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Telefonica Tech
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
