At a Glance
- Tasks: Act as a trusted technical advisor and optimise customer technology investments.
- Company: Join Telefónica Tech, a leading NextGen Tech solutions provider with a diverse team.
- Benefits: Flexible home-based work, competitive salary, and opportunities for professional growth.
- Other info: Inclusive culture celebrating diversity and innovation.
- Why this job: Make a real impact by helping customers achieve their business goals through technology.
- Qualifications: Experience in customer-facing technical roles and knowledge of cloud solutions.
The predicted salary is between 36000 - 60000 £ per year.
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market‑leading partners.
The Telefónica Tech UK&I hub has an end‑to‑end portfolio of market‑leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking.
Technical Account Managers (TAMs) are senior technical representatives within Telefónica Tech Managed Services, owning the technical relationship between their assigned customers and Telefónica Tech’s internal teams, including Service Operations, Service Delivery, Architecture, and Product Management. The TAM acts as a Trusted Advisor, gaining a deep understanding of the customer’s business and IT environment to ensure they derive maximum value from their technology investments. TAMs work to proactively identify improvements and solutions where technology can support business goals, improve productivity, and deliver cost efficiencies—without being driven by sales agendas.
Key Responsibilities:
- Act as a trusted technical advisor for customers, understanding their IT environments and business goals
- Manage and validate documentation of the customer’s technology landscape
- Conduct ongoing assessments to ensure technologies are fit for purpose and right‑sized for current and future needs
- Analyse consumption trends and forecast growth to support proactive infrastructure planning and right‑sizing
- Collaborate with business stakeholders to define and approve a roadmap aligned with strategic goals and evolving requirements
- Represent customer needs within ITIL Problem Management processes
- Assist in Change Advisory Board, Major Incident Reports, and Root Cause Analysis
- Deliver technical reports during monthly service reviews and provide ad‑hoc advice as needed
- Actively contribute to the identification and mitigation of technical risks
- Maintain industry certifications and stay updated on new technologies
Required Skills & Experience:
- Experience in a customer‑facing technical role is essential
- AWS and Microsoft Azure (certifications desirable)
- Hands‑on experience with IaaS, PaaS, and SaaS solutions in Public Cloud
- Knowledge of M365, D365, SharePoint Online, Teams
- Understanding of hosted infrastructure – virtualisation, networking, storage solutions
- Backup, disaster recovery, and monitoring technologies
- Understanding of practical application of enterprise AI components such as agentic AI, LLMs, predictive analytics and machine learning
- Strong analytical skills, attention to detail, and ability to interpret data for reporting
- Excellent communication and presentation skills, comfortable engaging both technical and non‑technical audiences
- ITIL framework and project lifecycle best practices
- Security clearance would be advantageous
If you’re passionate about technology and customer success, apply now to be part of Telefónica Tech’s expert team!
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
Technical Account Manager in London employer: Telefonica Tech
Telefónica Tech is an exceptional employer that fosters a diverse and inclusive work culture, empowering over 6,000 employees from more than 60 nationalities to thrive in their careers. With a strong focus on employee growth, the company offers extensive training opportunities and encourages innovation through collaboration across global teams. Working as a Technical Account Manager in the UK&I hub not only provides the chance to engage with cutting-edge technology but also allows you to make a meaningful impact on customer success while enjoying the flexibility of a home-based role.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Telefónica Tech on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their tech stack. Brush up on AWS, Azure, and the latest trends in AI and cloud solutions. We want to show that we’re not just familiar but passionate about their services!
✨Tip Number 3
Practice our storytelling skills! Be ready to share specific examples of how we’ve solved problems or improved processes in previous roles. This will help us stand out as a candidate who can truly add value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Telefónica Tech family.
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with cloud technologies and customer-facing roles. We want to see how your skills align with the Technical Account Manager position, so don’t hold back on showcasing your relevant achievements!
Show Your Passion for Technology:Let your enthusiasm for tech shine through in your application! Share examples of how you've used technology to solve problems or improve processes. We love candidates who are genuinely excited about helping customers succeed with their tech investments.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Telefónica Tech!
How to prepare for a job interview at Telefonica Tech
✨Know Your Tech Inside Out
As a Technical Account Manager, you need to be well-versed in AWS, Azure, and other cloud solutions. Brush up on your knowledge of IaaS, PaaS, and SaaS, and be ready to discuss how these technologies can align with business goals. Familiarise yourself with the latest trends in enterprise AI and data analytics too!
✨Understand the Customer's Business
Before the interview, research Telefónica Tech’s customer base and their industries. Think about how technology can solve specific challenges they face. This will help you demonstrate your ability to act as a trusted advisor and show that you understand the importance of aligning tech solutions with business needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and technical expertise. Prepare examples from your past experiences where you successfully managed customer relationships or resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
As a TAM, you'll need to communicate effectively with both technical and non-technical audiences. Practice explaining complex concepts in simple terms. During the interview, focus on your ability to listen actively and engage with the interviewer, demonstrating your strong interpersonal skills.
