At a Glance
- Tasks: Lead service delivery and ensure customer satisfaction in digital transformation projects.
- Company: Join Telefónica Tech, a leader in secure digital enablement and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace with a focus on equity and belonging.
- Why this job: Make a real impact in shaping the future of digital solutions.
- Qualifications: Experience in service delivery and strong communication skills.
The predicted salary is between 60000 - 60000 £ per year.
At Telefónica Tech (part of the Telefónica Group) we believe in building a better world through secure digital enablement, focusing on empowering organisations through every stage of their digital journey, and solving their most complex business challenges with our comprehensive suite of technology solutions across Data & AI, Cyber Security, Cloud, AI Business Solutions, and Modern Workplace.
Telefónica Tech, AI Business Solutions is proud to be a member of the Microsoft Inner Circle placing the organisation in the top 1% of partners across the globe. As a Microsoft partner, we have many years of experience implementing and supporting several Microsoft solutions, working across Customer Service, ERP, CRM, and productivity tools to transform businesses.
Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind our end-to-end solutions, which are also backed by our enduring global legacy and advanced capabilities. This combination puts us in a unique position to meet the evolving needs of our customers and guide them confidently through their digital transformation, as a trusted partner.
With expertise across four practices, Financial Services, Retail and Manufacturing, Public Sector, and Professional Services, Telefónica Tech, Business Applications is at the forefront of driving impactful change.
Ready to Make an Impact? Join us in shaping the future of digital transformation at Telefónica Tech UK&I. Be part of a team that values your expertise, supports your growth, and fosters a positive work environment. Apply now to embark on a rewarding journey!
We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
Service Delivery Manager - ABS in London employer: Telefonica Tech
Telefónica Tech is an exceptional employer, offering a dynamic work environment in Glasgow where innovation meets collaboration. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while working on impactful projects that shape the digital landscape. With a strong commitment to employee well-being and a vibrant team culture, Telefónica Tech stands out as a rewarding place to advance your career in technology consulting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - ABS in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Telefonica Tech values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Telefonica Tech might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Telefonica Tech!
✨Direct Apply to Telefonica Tech
Let's not forget to apply directly through the Telefonica Tech website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager - ABS in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Telefonica Tech.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Telefonica Tech. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Telefonica Tech
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
