At a Glance
- Tasks: Lead the design and development of innovative ServiceNow solutions for diverse clients.
- Company: Join Telefónica Tech, a global leader in NextGen Tech solutions with a diverse team.
- Benefits: Enjoy competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values diversity and innovation.
- Why this job: Make a real impact by shaping digital transformation across various industries.
- Qualifications: 4-7 years of ServiceNow experience and strong technical leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced Senior ServiceNow Consultant with strong technical leadership and pre-sales capability. This role blends advanced platform development with solution consulting, supporting customer engagements, shaping technical designs, and ensuring successful delivery of high-quality ServiceNow solutions. They will lead the design, development, transformation and maintenance of ServiceNow deployment across our customer organizations.
Advanced Platform Development
- Lead the design, development, and optimization of complex solutions across the ServiceNow platform.
- Build custom applications, integrations and automation using Server/client side JavaScript, Flow Designer, Scripted REST APIs, and Workflow Editor.
- Develop scalable, maintainable code following ServiceNow best practices.
- Review code from other developers and provide mentoring and technical oversight.
Solution Architecture & Design
- Translate high‑level business requirements into robust technical designs and implementation plans.
- Lead technical workshops, produce architecture and solution documentation, and validate solution feasibility.
- Guide platform strategy, module adoption, and roadmap development.
Pre‑Sales & Customer Engagement
- Partner with sales, architecture and delivery teams to support pre‑sales activity, including requirements discovery sessions, solution demonstrations, platform walkthroughs, technical proposal development and effort estimates.
- Advise customers on ServiceNow capabilities, licensing and best‑practice implementation approaches.
- Present confidently to senior stakeholders and assist in shaping statements of work (SoWs).
Technical Delivery & Governance
- Own the end‑to‑end delivery of complex features, integrations and platform enhancements.
- Ensure compliance with governance standards, architectural principles, and development frameworks.
- Support upgrades, patch cycles and platform performance improvements.
- Maintain comprehensive documentation for solutions, integrations and custom modules.
- Stay up to date with ServiceNow best practices and new features.
Qualifications
- 4-7+ years hands‑on ServiceNow development experience.
- Deep technical knowledge across multiple modules such as ITSM, ITOM, CSM, HRSD, SecOps or custom app development.
- Strong experience with JavaScript (server & client), Script Includes, Business Rules, UI Policies, Client Scripts, Integration Hub, REST/SOAP integrations, MID Server, CMDB modelling and platform security (ACLs, roles).
- Proven experience in pre‑sales, technical consultancy or customer‑facing solution design.
- Ability to articulate complex concepts to both technical and non‑technical audiences.
- Experience mentoring junior developers and contributing to coding standards.
- Strong analytical and problem‑solving skills.
- Excellent communication and teamwork abilities.
- Willingness to learn and adapt in a fast‑paced environment.
- Certified Implementation Specialist (ITSM/ITOM/CSM/HRSD/SecOps/etc.).
- ServiceNow Presales and Design Certification.
Personal Attributes
- Strong leadership, problem‑solving and analytical skills.
- Excellent communication and stakeholder engagement abilities.
- Confident presenting to customers and supporting sales opportunities.
- Ability to balance hands‑on development with solution design and consultancy.
- Self‑motivated with a focus on continuous improvement.
Desirable (but not required)
- ServiceNow Certified System Administrator (CSA).
- Certified Application Developer (CAD) and/or ServiceNow Certified Technical Architect (CTA) or progress toward it.
- Bachelor's degree in Computer Science, Information Technology or related field (or equivalent experience).
About the Company
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market‑leading partners. Telefónica Tech UK&I hub has an end-to-end portfolio of market‑leading services and develops integrated technology solutions to accelerate digital transformation through Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. We celebrate and respect our differences because diversity drives innovation and makes us stronger. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network) and Sustainability.
Senior ServiceNow Consultant in London employer: Telefonica Tech
Telefónica Tech is an exceptional employer that fosters a vibrant and inclusive work culture, where diversity is celebrated and innovation thrives. With a commitment to employee growth, we offer extensive training opportunities and support for professional development, ensuring our team members can advance their careers while working on cutting-edge technology solutions. Located in the UK&I hub, employees benefit from a collaborative environment that encourages creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community and let them know you're on the lookout for opportunities. Attend meetups or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding the latest ServiceNow features. Be ready to discuss your past projects and how you've tackled challenges, as this will show your problem-solving abilities.
✨Tip Number 3
Don’t underestimate the power of a strong online presence! Update your LinkedIn profile with your latest achievements and connect with industry leaders. Share relevant content to position yourself as a thought leader in the ServiceNow space.
✨Tip Number 4
Apply through our website for the best chance at landing that Senior ServiceNow Consultant role. Tailor your application to highlight your pre-sales experience and technical leadership, making it clear why you’re the perfect fit!
We think you need these skills to ace Senior ServiceNow Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ServiceNow and showcases your technical leadership skills. We want to see how you've tackled complex solutions and led teams, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior ServiceNow Consultant role. Share specific examples of your pre-sales experience and how you've successfully engaged with customers.
Showcase Your Technical Skills:In your application, be sure to mention your hands-on experience with JavaScript and other relevant technologies. We love seeing candidates who can articulate complex concepts clearly, so don’t shy away from demonstrating your technical prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Telefonica Tech
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially the modules mentioned in the job description like ITSM, ITOM, and CSM. Be ready to discuss your hands-on experience with JavaScript and how you've built custom applications or integrations.
✨Show Off Your Leadership Skills
Since this role involves technical leadership, prepare examples of how you've mentored junior developers or led projects. Think about specific situations where you provided oversight or shaped a solution design, and be ready to share those stories.
✨Engage with Pre-Sales Scenarios
Familiarise yourself with pre-sales activities. Be prepared to discuss how you've partnered with sales teams in the past, conducted requirements discovery sessions, or presented solutions to stakeholders. This will show your ability to bridge technical and business needs.
✨Communicate Clearly and Confidently
Practice articulating complex concepts in simple terms. You’ll need to present to both technical and non-technical audiences, so think about how you can explain your past projects and solutions clearly. Confidence is key, so rehearse your delivery!
