At a Glance
- Tasks: Lead complex Cloud & Infrastructure programmes and ensure successful delivery.
- Company: Join Telefónica Tech, a global leader in NextGen Tech solutions.
- Benefits: Hybrid work model, diverse culture, and opportunities for personal growth.
- Other info: Inclusive environment celebrating diversity and innovation.
- Why this job: Make an impact in digital transformation while working with top-tier clients.
- Qualifications: Experience in managing technology programmes and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end-to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Job Description
The Programme Manager is accountable for the successful delivery of complex, multi-workstream Cloud & Infrastructure programmes within the TT portfolio. Reporting to the Head of Delivery, the role owns the commercial, operational, and strategic health of assigned programmes, ensuring that revenue, margin, delivery confidence, and customer outcomes remain in control throughout the lifecycle. Operating at executive level internally and externally, providing early warning signals, strategic direction and recovery leadership where required. You translate sales “wins” into structured, governed, profitable delivery outcomes, protecting both client experience and commercial performance.
Core Accountabilities
- Commercial & Financial Ownership
- Programme revenue and margin performance
- Forecast accuracy (monthly and quarterly)
- Change control governance
- Prevention of margin erosion through scope creep or over-servicing
- Recovery planning for distressed or red programmes
- Executive Client Leadership
- Serve as the primary senior delivery interface for the client.
- Engage at Snr Management / Board level
- Build trust through transparency and predictability
- Lead Programme Boards
- Own executive narrative when delivery risk emerges
- Balance customer satisfaction with commercial integrity
- Portfolio Integration & Dependency Control
- Operating as the single source of truth across all workstreams: Identify and manage cross-project dependencies that threaten critical path
- Aggregate risk exposure across workstreams
- Provide impact modelling when milestones slip
- Maintain a revenue-weighted RAG view
- Align programme trajectory to strategic roadmap commitments
- Strategic Alignment & Governance
- You define and enforce governance discipline across your programme, ensuring alignment across wider TTUK&I, whilst also meeting client requirements.
- MSP-aligned stage gates
- PRINCE2-aligned controls at project level
- Clear Definition of Done at milestone level
- Exception reporting thresholds
- Escalation triggers
- Delivery Leadership & Capability Development
- Provide leadership and coaching to Senior Project Managers and Project Managers.
- Create a high-performing delivery culture focused on accountability, clarity, and collaboration.
- Drive continuous improvement in delivery standards, governance maturity, and operational effectiveness.
- Support recruitment, capability development, and performance management within the wider delivery function.
Qualifications
- Proven experience delivering complex technology programmes within the IT services or consulting sector.
- Demonstrable experience managing programmes comprised of multiple technical projects and workstreams.
- Experience delivering Cloud and Infrastructure transformation programmes (Azure, AWS, GCP or hybrid environments).
- Strong understanding of structured delivery frameworks including PRINCE2, MSP, APM or equivalent.
- ITIL awareness desirable, particularly in relation to service transition.
Behavioural Expectations
- Strategic thinker capable of operating across complex delivery environments.
- Strong commercial awareness and financial accountability.
- Calm and credible presence with senior stakeholders.
- Structured and governance-led approach to delivery oversight.
- Highly autonomous while maintaining strong alignment with organisational objectives.
- Committed to building inclusive, high-performing delivery teams.
Additional Information
Must be UK based. This role will operate on a Hybrid model and the successful candidate will be expected to travel in to London on a monthly basis. Must be able to pass BPSS check.
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
Programme Manager in London employer: Telefonica Tech
Telefónica Tech is an exceptional employer that fosters a diverse and inclusive work culture, empowering employees to thrive in their roles. With a strong focus on professional growth, the company offers extensive training and development opportunities, ensuring that Programme Managers can lead complex projects while enjoying a supportive environment. Located in the UK, the hybrid working model allows for flexibility, and the commitment to diversity and inclusion makes it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you’re not just another candidate, but someone who truly fits into their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Programme Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with complex technology programmes. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've successfully managed multi-workstream projects. We want to see the impact you've made in previous roles!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Telefonica Tech
✨Know Your Programmes Inside Out
Before the interview, dive deep into your past experiences with complex technology programmes. Be ready to discuss specific projects you've managed, especially those involving Cloud and Infrastructure transformations. Highlight your understanding of structured delivery frameworks like PRINCE2 or MSP, as this will resonate well with the interviewers.
✨Showcase Your Commercial Acumen
Since the role requires strong commercial awareness, prepare examples that demonstrate your ability to manage programme revenue and margin performance. Discuss how you've successfully navigated change control governance and prevented margin erosion in previous roles. This will show that you can balance customer satisfaction with commercial integrity.
✨Engage with Executive-Level Scenarios
Be prepared to talk about your experience engaging with senior management and board-level stakeholders. Share instances where you've built trust through transparency and predictability, especially when delivery risks emerged. This will illustrate your capability to serve as a primary senior delivery interface for clients.
✨Emphasise Leadership and Team Development
Highlight your leadership style and how you've coached Senior Project Managers and Project Managers in the past. Discuss your approach to creating a high-performing delivery culture focused on accountability and collaboration. This will align with the company's values and show your commitment to building inclusive teams.
