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- Tasks: Provide top-notch support for Dynamics 365 Finance, solving issues and optimising systems.
- Company: Join Telefónica Tech, a leading NextGen Tech solutions provider with a diverse team.
- Benefits: Enjoy a supportive work environment, professional growth, and a chance to make an impact.
- Why this job: Be part of a dynamic team driving digital transformation and enhancing customer experiences.
- Qualifications: Hands-on experience with Dynamics 365 Finance and strong problem-solving skills required.
- Other info: Inclusive culture celebrating diversity and offering excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end-to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, AI Business Solutions, Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Job Description
Telefónica Tech is looking for a Dynamics 365 Finance Support Consultant to join our growing AI Business Solutions team. You'll play a pivotal role in delivering exceptional service to our customers, using your deep Dynamics 365 Finance expertise to resolve issues, optimise systems, and unlock greater value from their solutions. Working closely with customers, consultants, and technical specialists, you'll ensure high-quality support, continuous improvement, and a seamless experience across the full customer lifecycle.
Your responsibilities will include:
- Providing end-to-end support for all customer-raised issues
- Problem-solving and defining best-fit solutions
- Scoping and delivering standard changes and enhancements
- Identifying, diagnosing, and resolving Dynamics 365 Finance issues in collaboration with colleagues, peers, and Microsoft support
- Offering guidance to colleagues on best practices and functionality within Dynamics 365 Finance
- Working with peers and customers to understand process requirements and recommend system improvements
- Participating in system updates and releases to ensure smooth transitions and minimal disruption
- Ensuring a professional and successful service delivery experience for customers
- Supporting project and implementation activity to ensure service readiness ahead of go-live
- Providing input, advice, and training to key users and colleagues
- Identifying opportunities to grow and enhance customers' Dynamics 365 Finance solutions
- Collaborating with colleagues across the organisation, including Technical Leads, Consultants, and Service Delivery Managers
Qualifications Skills & Experience
- Strong, hands-on experience with Microsoft Dynamics 365 Finance
- Solid functional knowledge across Finance modules - General Ledger, AP/AR, Cash & Bank, Fixed Assets, Budgeting, and Financial Reporting.
- Proven ability to troubleshoot, diagnose and resolve complex system and process issues
- Experience owning incidents end-to-end in a support or consulting environment
- Confident advising users on best practice and system functionality
- Strong understanding of business processes and how they translate into system configuration
- Comfortable working with customers, consultants, technical teams and Microsoft support
- Excellent problem-solving, communication and stakeholder management skills
- Experience supporting upgrades, releases and go-lives
- Proactive mindset with a passion for continuous improvement and customer success
- Microsoft certifications (e.g. MB-300/310/330/335) desirable
Additional Information
Ready to Make an Impact? Join us in shaping the future of digital transformation at Telefónica Tech UK&I. Be part of a team that values your expertise, supports your growth, and fosters a positive work environment. Apply now to embark on a rewarding journey.
We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation. We look forward to hearing from you.
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for role, please get in touch.
Department: Business Applications
Employment Hours: Full time
Dynamics 365 Finance Support Consultant in London employer: Telefonica Tech
Contact Detail:
Telefonica Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Finance Support Consultant in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Telefónica Tech on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role as a Dynamics 365 Finance Support Consultant.
✨Tip Number 2
Prepare for the interview by brushing up on your Dynamics 365 Finance knowledge. Be ready to discuss specific modules like General Ledger and AP/AR, and think of examples where you've solved complex issues in the past.
✨Tip Number 3
Show off your problem-solving skills during the interview! Use the STAR method (Situation, Task, Action, Result) to explain how you've tackled challenges in previous roles, especially those related to system configurations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Telefónica Tech team.
We think you need these skills to ace Dynamics 365 Finance Support Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 Finance. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team at Telefónica Tech. Keep it engaging and personal.
Showcase Problem-Solving Skills: Since the role involves troubleshooting and resolving issues, share specific examples of how you've tackled challenges in the past. We love to see your thought process and how you approach problem-solving!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Telefonica Tech
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Finance, especially the modules like General Ledger and AP/AR. Be ready to discuss specific scenarios where you've successfully resolved issues or optimised systems.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex system issues you've diagnosed and resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical thinking.
✨Understand the Customer's Perspective
Think about how you can enhance the customer experience. Be prepared to discuss how you've previously collaborated with customers and colleagues to identify process requirements and recommend improvements.
✨Emphasise Continuous Improvement
Highlight your proactive mindset and passion for continuous improvement. Share any experiences where you've contributed to service readiness ahead of go-live or supported upgrades and releases, showcasing your commitment to excellence.
