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For Companies At a Glance
- Tasks: Provide proactive support and monitoring for tech environments and resolve customer issues.
- Company: Join Telefónica Tech, a leading NextGen Tech solutions provider with a diverse team.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in tech while working with cutting-edge technologies.
- Qualifications: Experience in ITIL processes, virtualisation, and strong communication skills required.
- Other info: Dynamic work environment with flexible hours and excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Provide proactive support and monitoring to Telefónica Tech MS hosted environments.
- Triage and help resolve issues raised by customers and internal users.
- Provide second line support to an RDS environment.
- Deployment and proactive monitoring of virtual machines on the VMware Hypervisor platforms.
Experience and Skills
- Experience of working to ITIL processes.
- An ability to work to tight deadlines and manage priorities.
- Experience of working within a dedicated IT department.
- An understanding of Virtualisation and backup technologies.
- An understanding of Active Directory & Group Policy Management.
- Service Desk software experience.
- Experience of working with Blue Light Services.
- Excellent communication skills both oral and written.
- Must be able to work on initiative and as part of a team.
- Must have a drivers licence and access to transport as visits to internal sites may be required.
Required Technical Skills
- ITIL v3 foundation or higher.
- VMware deployment of Virtual Machines.
- Automated Patch management third-party tools.
- A methodical troubleshooting approach and strong attention to detail.
- Active Directory Management.
- Group Policy Management.
Desired Technical Skills
- Windows Group Policy creation and management.
- Windows Terminal Server Environment Support.
- VMware accreditation.
- Exposure to Storage and SAN Fibre management.
Company and Role Details
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a diverse team and global footprint. The Telefónica Tech UK&I hub has an end-to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through Cloud, Data & AI, Business Applications, Workplace Services and Cyber Security & Networking.
Hours and Location
Monday to Friday (37.5 hours per week) based on rolling shift pattern typically: 07:00–15:00, 08:00–16:30, 14:30–23:00. 2.5 hours weekend work required on either a Saturday or Sunday 1 in 3 weeks. Due to location, access to own transport is essential.
Clearances
Must meet BPSS, Security Clearance and NPPV3 Clearance as a requirement of the role; any offer would be conditional upon successful clearance checks.
Equality and Inclusion
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
Level 2 Infrastructure Engineer in Huntingdon employer: Telefonica Tech
Contact Detail:
Telefonica Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Infrastructure Engineer in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Level 2 Infrastructure Engineer roles and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your skills! If you’ve got experience with VMware or ITIL processes, make sure to highlight that in conversations. Bring examples of how you’ve tackled challenges in previous roles to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Level 2 Infrastructure Engineer in Huntingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Level 2 Infrastructure Engineer role. Highlight your experience with ITIL processes, VMware, and any relevant technical skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your communication skills and ability to work under pressure – we love that!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've triaged and resolved issues in the past. We’re looking for a methodical troubleshooting approach, so share specific instances where you’ve made a difference in a previous role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Telefónica Tech!
How to prepare for a job interview at Telefonica Tech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Active Directory, and Group Policy Management. Be ready to discuss your experience with these technologies in detail, as they are crucial for the Level 2 Infrastructure Engineer role.
✨Showcase Your ITIL Knowledge
Since working to ITIL processes is a key part of the job, be prepared to explain how you've applied ITIL principles in your previous roles. Use specific examples to demonstrate your understanding and how it has helped improve service delivery.
✨Demonstrate Problem-Solving Skills
Prepare to discuss your methodical troubleshooting approach. Think of a few scenarios where you successfully resolved issues under tight deadlines, and be ready to walk the interviewer through your thought process.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly, both verbally and in writing. Consider doing mock interviews with a friend to build your confidence and refine your delivery.
