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- Tasks: Support users with onboarding, account setup, and troubleshooting across various platforms.
- Company: Telefónica Tech empowers organisations through digital solutions and values diversity and inclusion.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Join a team that drives digital transformation and tackles complex challenges in tech.
- Qualifications: Experience in technical support, user management, and knowledge of cloud services required.
- Other info: Security clearance is necessary; we welcome diverse applicants who are eager to learn.
Manage user onboarding, account setup, and offboarding across O365, AD, Teams, and collaboration tools.
Provide mobile device support including MFA setup and configurations.
Troubleshoot network and WiFi connectivity issues.
Manage and triage support queues, ensuring timely resolution.
Support Legacy systems and enable secure remote access.
Deliver end-user support for desktop and printing environments across sites.
Ensure compliance with SLAs and KPIs.
Telefónica Tech is seeking a motivated and detail-oriented Desktop Support Engineer for a 3-month contract with a key customer. The role focuses on user management, virtual desktop support, and technical assistance across multiple platforms. Proven experience in technical support and user management is required.
Knowledge of virtual desktop environments and cloud services.
Familiarity with mobile device management & MFA.
Strong troubleshooting, communication, and teamwork skills.
Security clearance is required.
At Telefónica Tech, we believe in building a better world through secure digital enablement, empowering organizations through every stage of their digital journey, and solving complex business challenges with our comprehensive technology solutions across Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace.
Our people, with deep expertise and specialist knowledge, drive our end-to-end solutions, backed by our global legacy and advanced capabilities. This positions us well to meet the evolving needs of our customers and guide them through digital transformation as a trusted partner.
We value inclusion and celebrate diversity as it fosters innovation. We encourage applications from individuals of all backgrounds and experiences. If you feel you are a great fit for the role even if you don\’t meet every requirement, please get in touch.
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Desktop Support Engineer - SC Cleared - 3 Month Contract employer: Telefonica Tech
Contact Detail:
Telefonica Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer - SC Cleared - 3 Month Contract
✨Tip Number 1
Familiarise yourself with the specific tools and platforms mentioned in the job description, such as O365, Active Directory, and Teams. Having hands-on experience or knowledge about these systems will give you an edge during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to network and WiFi connectivity issues. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress potential employers.
✨Tip Number 3
Since security clearance is required, ensure you have all necessary documentation ready and be prepared to discuss your previous experiences that align with security protocols and compliance.
✨Tip Number 4
Showcase your teamwork and communication skills during any interviews or discussions. Highlight examples where you've successfully collaborated with others to resolve technical issues, as this role emphasises support across multiple platforms.
We think you need these skills to ace Desktop Support Engineer - SC Cleared - 3 Month Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in user management, technical support, and troubleshooting. Emphasise any previous roles where you managed O365, AD, or mobile device support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job description. Mention your familiarity with virtual desktop environments and cloud services, as well as your security clearance.
Showcase Your Troubleshooting Skills: Provide specific examples of how you've successfully resolved technical issues in the past. This could include network connectivity problems or user onboarding challenges, demonstrating your problem-solving abilities.
Highlight Teamwork and Communication: Since the role requires strong communication and teamwork skills, include examples of how you've collaborated with others in previous positions. This will show that you can work effectively within a team environment.
How to prepare for a job interview at Telefonica Tech
✨Showcase Your Technical Skills
Be prepared to discuss your experience with O365, Active Directory, and mobile device management. Highlight specific examples of how you've successfully managed user onboarding and troubleshooting in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when resolving network and WiFi connectivity issues, as well as any legacy systems you’ve supported.
✨Emphasise Communication and Teamwork
Since the role involves collaboration across teams, be ready to share instances where your communication skills made a difference. Discuss how you’ve worked with others to ensure timely resolution of support queues.
✨Understand Compliance and Security
Familiarise yourself with SLAs and KPIs relevant to desktop support. Be prepared to discuss how you ensure compliance in your work, especially regarding secure remote access and security clearance requirements.
