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For Companies At a Glance
- Tasks: Support users with onboarding, account setup, and troubleshooting across various platforms.
- Company: Join Telefónica Tech, a leader in secure digital solutions and innovation.
- Benefits: Enjoy potential hybrid work options and a collaborative environment.
- Why this job: Be part of a dynamic team driving digital transformation and making a real impact.
- Qualifications: Experience in technical support, user management, and knowledge of cloud services required.
- Other info: Inclusion is key; we celebrate diversity and encourage all to apply.
Company Description
At Telefónica Tech (part of the Telefónica Group) we believe in building a better world through secure digital enablement, focusing on empowering organisations through every stage of their digital journey, and solving their most complex business challenges with our comprehensive suite of technology solutions across Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace.
Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind our end-to-end solutions, which are also backed by our enduring global Legacy and advanced capabilities. This combination puts us in a unique position to meet the evolving needs of our customers and guide them confidently through their digital transformation, as a trusted partner.
Job Description
Telefónica Tech are looking for a motivated and detail-oriented Desktop Support Engineer. This is a 3-month contract, working with our key customer. This role focuses on user management, virtual desktop support, and technical assistance across multiple platforms.
Key Responsibilities:
- Manage user onboarding, account setup, and offboarding across O365, AD, Teams, and collaboration tools.
- Provide mobile device support including MFA setup and configurations.
- Troubleshoot network and WiFi connectivity issues.
- Manage and triage support queues, ensuring timely resolution.
- Support Legacy systems and enable secure remote access.
- Deliver end-user support for desktop and printing environments across sites.
- Ensure compliance with SLAs and KPIs.
Location: Onsite London with potential hybrid option
Duration: 3 months (contract) may extend.
Qualifications
What we\’re looking for:
- Proven experience in technical support and user management .
- Knowledge of virtual desktop environments and cloud services.
- Familiarity with mobile device management & MFA.
- Strong troubleshooting, communication, and teamwork skills.
- Security clearance
Additional Information
At Telefonica Tech, we believe, inclusion is the bridge for everyone to be their authentic self.? We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation.? Be you with us and feel you belong.
We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.
Desktop Support Engineer - SC Cleared - 3 Month Contract employer: Telefonica Tech
Contact Detail:
Telefonica Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer - SC Cleared - 3 Month Contract
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, AD, and Teams. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have with user management and technical support. Prepare examples of how you've successfully resolved issues in a timely manner, as this aligns with the key responsibilities of the position.
✨Tip Number 3
Since the role requires strong troubleshooting skills, consider brushing up on common network and WiFi connectivity issues. Being able to articulate your problem-solving process can set you apart from other candidates.
✨Tip Number 4
If you have security clearance, make sure to mention it prominently. This is a crucial requirement for the role, and having it can significantly enhance your chances of landing the job.
We think you need these skills to ace Desktop Support Engineer - SC Cleared - 3 Month Contract
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Desktop Support Engineer position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in technical support and user management. Be specific about your familiarity with virtual desktop environments, cloud services, and mobile device management.
Showcase Your Skills: Demonstrate your strong troubleshooting, communication, and teamwork skills in your application. Use examples from previous roles to illustrate how you've successfully resolved technical issues or collaborated with teams.
Tailor Your Application: Customise your CV and cover letter to reflect the values and culture of Telefónica Tech. Mention your commitment to inclusion and diversity, aligning with their belief in celebrating differences and fostering innovation.
How to prepare for a job interview at Telefonica Tech
✨Showcase Your Technical Skills
Make sure to highlight your experience in technical support and user management. Be prepared to discuss specific tools and technologies you've worked with, especially those related to O365, AD, and virtual desktop environments.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully troubleshot network and WiFi connectivity issues in the past. This will show your potential employer that you can handle the challenges they face in their environment.
✨Emphasise Communication and Teamwork
Since this role involves collaboration across multiple platforms, be ready to discuss how you've effectively communicated with team members and users in previous roles. Highlight any experiences where teamwork led to successful outcomes.
✨Understand Compliance and SLAs
Familiarise yourself with the importance of compliance with SLAs and KPIs in a support role. Be prepared to discuss how you've ensured timely resolution of support tickets and maintained high standards in your previous positions.
