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- Tasks: Provide top-notch support for Dynamics 365 Finance, solving issues and optimising systems.
- Company: Join Telefónica Tech, a leading NextGen Tech solutions provider with a diverse team.
- Benefits: Competitive day rate, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in digital transformation while working with cutting-edge technology.
- Qualifications: Hands-on experience with Dynamics 365 Finance and strong problem-solving skills.
- Other info: Be part of a supportive team that values diversity and innovation.
Telefónica Tech is looking for a Contract Day Rate Dynamics 365 Finance Support Consultant to join our growing AI Business Solutions team. You will play a pivotal role in delivering exceptional service to our customers, using your deep Dynamics 365 Finance expertise to resolve issues, optimise systems, and unlock greater value from their solutions. Working closely with customers, consultants, and technical specialists, you will ensure high-quality support, continuous improvement, and a seamless experience across the full customer lifecycle.
Your responsibilities will include:
- Providing end-to-end support for all customer-raised issues
- Problem-solving and defining best-fit solutions
- Scoping and delivering standard changes and enhancements
- Identifying, diagnosing, and resolving Dynamics 365 Finance issues in collaboration with colleagues, peers, and Microsoft support
- Offering guidance to colleagues on best practices and functionality within Dynamics 365 Finance
- Working with peers and customers to understand process requirements and recommend system improvements
- Participating in system updates and releases to ensure smooth transitions and minimal disruption
- Ensuring a professional and successful service delivery experience for customers
- Supporting project and implementation activity to ensure service readiness ahead of go-live
- Providing input, advice, and training to key users and colleagues
- Identifying opportunities to grow and enhance customers' Dynamics 365 Finance solutions
- Collaborating with colleagues across the organisation, including Technical Leads, Consultants, and Service Delivery Managers
Qualifications:
- Strong, hands-on experience with Microsoft Dynamics 365 Finance
- Solid functional knowledge across Finance modules - General Ledger, AP/AR, Cash & Bank, Fixed Assets, Budgeting, and Financial Reporting
- Proven ability to troubleshoot, diagnose and resolve complex system and process issues
- Experience owning incidents end-to-end in a support or consulting environment
- Confident advising users on best practice and system functionality
- Strong understanding of business processes and how they translate into system configuration
- Comfortable working with customers, consultants, technical teams and Microsoft support
- Excellent problem-solving, communication and stakeholder management skills
- Experience supporting upgrades, releases and go-lives
- Proactive mindset with a passion for continuous improvement and customer success
- Microsoft certifications (e.g. MB-300/310/330/335) desirable
Company Overview:
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end-to-end portfolio of market-leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, AI Business Solutions, Workplace Services and Cyber Security & Networking.
Join us in shaping the future of digital transformation at Telefónica Tech UK&I. Be part of a team that values your expertise, supports your growth, and fosters a positive work environment. Apply now to embark on a rewarding journey!
EEO Statement:
We encourage applications from a wide range of individuals, irrespective of age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation. We look forward to hearing from you! At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.
Dynamics 365 Finance Support Consultant - Contract Day Rate - 3-6 months in City of Westminster employer: Telefonica Tech
Contact Detail:
Telefonica Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Finance Support Consultant - Contract Day Rate - 3-6 months in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365 Finance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Consider creating a portfolio or case studies that highlight your experience with Dynamics 365 Finance. This can really set you apart during interviews and give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for the interview by brushing up on common Dynamics 365 Finance scenarios. Think about how you would tackle specific issues and be ready to share your problem-solving process with the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Telefónica Tech.
We think you need these skills to ace Dynamics 365 Finance Support Consultant - Contract Day Rate - 3-6 months in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 Finance. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit for our team at Telefónica Tech.
Showcase Problem-Solving Skills: Since this role involves troubleshooting and resolving issues, share specific examples in your application that demonstrate your problem-solving abilities. We love seeing how you tackle challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Telefonica Tech
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Finance, especially the modules mentioned in the job description like General Ledger and AP/AR. Be ready to discuss specific scenarios where you've successfully resolved issues or optimised systems.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex system issues you've diagnosed and resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive mindset and how you ensure a seamless experience for customers.
✨Communicate Like a Pro
Since you'll be working closely with customers and technical teams, practice articulating your thoughts clearly. Think about how you can explain technical concepts in simple terms, as well as how you would guide users on best practices within Dynamics 365 Finance.
✨Emphasise Continuous Improvement
Demonstrate your passion for continuous improvement by discussing any initiatives you've led or participated in that enhanced customer solutions. Be prepared to suggest potential improvements for the role and how you can contribute to the team's success at Telefónica Tech.