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- Tasks: Provide on-site technical support and troubleshoot issues for a prestigious client.
- Company: Join a leading tech company in Central Birmingham with a focus on inclusivity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be the first point of contact and make a real difference in tech support.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 ÂŁ per year.
This is a fullâtime onsite Support Engineer to provide technical support to a prestigious client based in Central Birmingham.
Responsibilities
- Determine customer needs and act as the first point of contact with TelefĂłnica Tech.
- Perform onâsite support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; equipment room patching of access switches; shared printers; audioâvisual equipment; room booking tablets; digital signage.
- Escalate incidents to the offâsite team as required and assist with onâsite diagnostic and resolution under guidance of the offâsite team.
- Conduct daily checks and manage the monitoring of onâsite equipment.
- Triage and log tickets with 3rdâparty vendors.
- Assist with the installation and support of network equipment at the customer's premises to ensure effective service within agreed time scales and to the standards required by the company, including documentation.
- Be prepared to undertake additional duties that may arise from changing circumstances, without materially changing the general character or level of responsibility of the post.
Qualifications
- Previous experience working as an onâsite IT engineer or on a busy Service Desk.
- Must have the right to live and work in the UK.
- Must meet Security Clearance vetting requirements; any offer is conditional upon successful BPSS & SC Clearance.
EqualâOpportunity Statement
We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer, Employee Resource Groups for diversity and inclusion, Pride, Neurodiversity, ELEVATE, and sustainability.
Technical Support Engineer in Belsize Park employer: Telefonica Tech
Contact Detail:
Telefonica Tech Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Technical Support Engineer in Belsize Park
â¨Tip Number 1
Get to know the company! Research TelefĂłnica Tech and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that Technical Support Engineer role.
â¨Tip Number 3
Prepare for hands-on assessments! Since this role involves on-site support, be ready to demonstrate your technical skills in real-time scenarios. Brush up on troubleshooting techniques and be prepared to think on your feet.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre proactive and serious about joining the team at TelefĂłnica Tech.
We think you need these skills to ace Technical Support Engineer in Belsize Park
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your previous experience in on-site IT support and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past, and donât forget to show your enthusiasm for working with us at StudySmarter.
Showcase Your Problem-Solving Skills: As a Technical Support Engineer, problem-solving is key. In your application, mention instances where you've successfully diagnosed and resolved technical issues. We love seeing candidates who can think on their feet and provide effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets into the right hands. Plus, youâll find all the details about the role and our company culture there!
How to prepare for a job interview at Telefonica Tech
â¨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common issues that arise in on-site support, such as network equipment troubleshooting and ticket logging. Being able to discuss specific technologies or tools you've used will show your expertise.
â¨Understand the Client's Needs
Research TelefĂłnica Tech and their services. Understanding their client base and the types of support they provide will help you tailor your responses during the interview. Think about how you can contribute to their success and be ready to share examples from your past experiences.
â¨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Practice articulating how you would handle specific situations, like escalating incidents or managing on-site diagnostics. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
â¨Show Your Adaptability
The job description mentions being prepared for additional duties. Be ready to discuss times when you've had to adapt to changing circumstances in your previous roles. Highlight your flexibility and willingness to take on new challenges, which is key for a dynamic environment like this one.