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For Companies At a Glance
- Tasks: Manage and optimise the ServiceNow platform while supporting internal teams and customers.
- Company: Join Telefónica Tech, a leading NextGen Tech solutions provider with a diverse global team.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving digital transformation and innovation.
- Qualifications: Experience as a ServiceNow System Administrator and strong problem-solving skills.
- Other info: Diversity is celebrated here; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners.
The Telefónica Tech UK&I hub has an end-to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.
Responsibilities
- Platform Administration & Maintenance
- Manage and maintain the ServiceNow platform, ensuring optimal performance and availability.
- Implement and enforce security best practices, including access control and role-based permissions.
- Perform system upgrades, patching, and performance tuning.
- Troubleshoot and resolve issues related to workflows, integrations, and system performance.
- Configuration & Development
- Configure ServiceNow modules, applications, and workflows based on business needs.
- Develop and customise forms, fields, UI policies, business rules, and client scripts.
- Work with the wider team to implement enhancements and new functionalities.
- Assist in the design and configuration of integrations between ServiceNow and other business applications.
- Customer-Facing & Internal Support
- Provide support for internal teams and external customers using the ServiceNow platform.
- Manage service requests, incidents, and changes related to the ServiceNow instance.
- Ensure customer portals, dashboards, and reports meet user requirements.
- Process Improvement & Best Practices
- Work closely with wider teams to identify and implement process improvements.
- Ensure compliance with ITIL and industry best practices.
- Stakeholder Collaboration
- Engage with business stakeholders to gather requirements and provide ServiceNow solutions.
- Collaborate with external vendors and ServiceNow support to resolve complex issues.
- Participate in ServiceNow governance meetings and contribute to strategic planning.
Qualifications
- Proven experience as a ServiceNow System Administrator.
- Strong understanding of ServiceNow modules such as ITSM, ITOM, CSM, and integrations.
- Proficiency in ServiceNow scripting (JavaScript, GlideScript, Flow Designer).
- Experience with ServiceNow APIs and integration methods (REST, SOAP, MID Server).
- Knowledge of ITIL principles and service management best practices.
Soft Skills
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and as part of a team.
- Detail-oriented with a proactive approach to issue resolution.
Qualifications & Certifications
- ServiceNow System Administrator certification (required).
- ITIL v4 Foundation certification (preferred).
- Additional ServiceNow certifications (e.g., Application Developer, Implementation Specialist) are a plus.
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
ServiceNow Systems Administrator in Belfast employer: Telefonica Tech
Contact Detail:
Telefonica Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Systems Administrator in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Telefónica Tech on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into ServiceNow functionalities. We want to see you shine with your knowledge of ITSM, ITOM, and scripting. Show us you’re ready to tackle real-world challenges!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication and problem-solving are key in this role. Share examples from your past experiences that highlight how you’ve successfully collaborated with teams or resolved issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace ServiceNow Systems Administrator in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Systems Administrator role. Highlight your relevant experience and skills, especially those related to ServiceNow modules and ITIL principles. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values of being Open, Trusted, and Bold. Let us know what makes you a great fit for Telefónica Tech.
Showcase Your Technical Skills: Don’t forget to highlight your technical skills in your application. Mention your experience with ServiceNow scripting, APIs, and any relevant certifications. We love seeing candidates who are confident in their abilities and ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Telefonica Tech
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the key modules like ITSM, ITOM, and CSM, and be ready to discuss how you've used them in past roles. This will show that you're not just a candidate, but someone who truly understands the platform.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenges in your previous roles. Think about times when you resolved issues related to workflows or integrations. This will demonstrate your analytical skills and proactive approach, which are crucial for a ServiceNow Systems Administrator.
✨Communicate Like a Pro
Since you'll be working with various stakeholders, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, especially when discussing how you gather requirements or collaborate with teams. Good communication can set you apart from other candidates.
✨Embrace the Company Culture
Familiarise yourself with Telefónica Tech's values: Open, Trusted, and Bold. Think about how your personal values align with theirs and be prepared to discuss this during the interview. Showing that you fit into their culture can make a big difference in their decision-making process.
