At a Glance
- Tasks: Lead the design and development of innovative ServiceNow solutions for diverse clients.
- Company: Join Telefónica Tech, a global leader in NextGen tech solutions with a vibrant team.
- Benefits: Enjoy flexible working, competitive benefits, and mentorship from industry experts.
- Other info: Inclusive culture celebrating diversity and offering excellent career progression opportunities.
- Why this job: Make a real impact by transforming businesses through cutting-edge technology.
- Qualifications: 4-7 years of ServiceNow experience and strong technical leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end-to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Bold, Trusted
Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner; HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year; Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio; Fortinet: Elite VIP Program – one of only 2 in the UK; AWS: Advanced Solution & Managed Service Provider Program
Role Overview: We are seeking an experienced Senior ServiceNow Consultant with strong technical leadership and pre-sales capability. This role blends advanced platform development with solution consulting—supporting customer engagements, shaping technical designs, and ensuring successful delivery of high-quality ServiceNow solutions. They will lead the design, development, transformation and maintenance of ServiceNow deployment across our customer organizations.
Key Responsibilities:
- Advanced Platform Development
- Lead the design, development, and optimisation of complex solutions across the ServiceNow platform.
- Build custom applications, integrations and automation using: Server/client-side JavaScript, Flow Designer, Scripted REST APIs, Workflow Editor/Flow Designer.
- Develop scalable, maintainable code following ServiceNow best practices.
- Review code from other developers and provide mentoring and technical oversight.
- Solution Architecture & Design
- Translate high-level business requirements into robust technical designs and implementation plans.
- Lead technical workshops, produce architecture and solution documentation, and validate solution feasibility.
- Guide platform strategy, module adoption, and roadmap development.
- Pre-Sales & Customer Engagement
- Partner with sales, architecture and delivery teams to support pre-sales activity, including: Requirements discovery sessions, Solution demonstrations and platform walkthroughs, Technical proposal development and effort estimates.
- Advise customers on ServiceNow capabilities, licensing, and best practice implementation approaches.
- Present confidently to senior stakeholders and assist in shaping statements of work (SoWs).
- Technical Delivery & Governance
- Own the end-to-end delivery of complex features, integrations, and platform enhancements.
- Ensure compliance with governance standards, architectural principles, and development frameworks.
- Support upgrades, patch cycles and platform performance improvements.
- Maintain comprehensive documentation for solutions, integrations and custom modules.
- Stay up to date with ServiceNow best practices and new features.
Required Skills & Qualifications:
- 4–7+ years hands-on ServiceNow development experience.
- Deep technical knowledge across multiple modules such as ITSM, ITOM, CSM, HRSD, SecOps or custom app development.
- Strong experience with: JavaScript (server & client), Script Includes, Business Rules, UI Policies, Client Scripts, Integration Hub, REST/SOAP integrations, MID Server, CMDB modelling and platform security (ACLs, roles).
- Proven experience in presales, technical consultancy or customer facing solution design.
- Ability to articulate complex concepts to both technical and non-technical audiences.
- Experience mentoring junior developers and contributing to coding standards.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Willingness to learn and adapt in a fast-paced environment.
- Certified Implementation Specialist (ITSM/ITOM/CSM/HRSD/SecOps/etc.)
- ServiceNow Presales and Design Certification.
Desirable (but not required):
- ServiceNow Certified System Administrator (CSA).
- One or more of: Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA) – or progress towards it.
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Experience in coaching and mentoring colleagues and customers.
Location: Flexible with UK address with willingness to travel when needed.
Additional Information: At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
Senior ServiceNow Consultant in Belfast employer: Telefonica Tech
Telefónica Tech is an exceptional employer that fosters a collaborative and inclusive work environment, offering mentorship and training from experienced professionals in the field. With flexible working arrangements and a commitment to employee growth through certification opportunities, we empower our team members to thrive while contributing to innovative technology solutions that drive digital transformation across diverse industries.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow Consultant in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Nail that interview prep! Research the company, understand their values, and be ready to discuss how your skills align with their needs. Practise common interview questions and prepare some thoughtful questions of your own.
✨Tip Number 3
Show off your expertise! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your past successes can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Telefónica Tech.
We think you need these skills to ace Senior ServiceNow Consultant in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior ServiceNow Consultant role. Highlight your relevant experience, especially in ServiceNow development and pre-sales activities. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any specific projects or achievements that showcase your expertise.
Showcase Your Technical Skills:In your application, be sure to highlight your technical skills, especially in JavaScript and ServiceNow modules. We love seeing examples of your work, so if you have any projects or code snippets, feel free to include them!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Telefonica Tech
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially the modules mentioned in the job description like ITSM, ITOM, and CSM. Be ready to discuss your hands-on experience and how you've tackled complex solutions in the past.
✨Show Off Your Pre-Sales Skills
Since this role involves pre-sales activities, prepare to talk about your experience in customer engagement. Think of examples where you've led requirements discovery sessions or delivered solution demonstrations that impressed stakeholders.
✨Be a Problem Solver
Highlight your analytical and problem-solving skills during the interview. Prepare to discuss specific challenges you've faced in previous roles and how you approached them, especially in terms of technical delivery and governance.
✨Communicate Like a Pro
This position requires excellent communication skills, so practice articulating complex concepts clearly. Be ready to explain your technical designs to both technical and non-technical audiences, showcasing your ability to engage with diverse stakeholders.
