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- Tasks: Provide remote technical support for EUC devices and resolve incidents efficiently.
- Company: Join a leading NextGen Tech solutions provider with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for professional growth.
- Why this job: Make a difference by supporting users and enhancing their tech experience.
- Qualifications: Strong Windows OS knowledge, SCCM experience, and excellent customer service skills.
- Other info: Remote role based in Belfast with great career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading NextGen Tech solutions provider seeks a skilled professional for remote deskside technical support covering EUC devices. You will provide 2nd Line support, resolve incidents, and ensure compliance with SLAs.
Ideal candidates should have:
- a strong background in Windows operating systems,
- experience with SCCM,
- excellent customer-facing skills.
Additionally, a Microsoft certification is preferable. This position is based in Belfast, Northern Ireland, and requires the right to live and work in the UK.
Remote EUC Support Engineer - 2nd Line (SCCM/Windows) in Belfast employer: Telefonica Tech
Contact Detail:
Telefonica Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote EUC Support Engineer - 2nd Line (SCCM/Windows) in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with EUC devices or in similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your experience with Windows operating systems and SCCM. When you get the chance to chat with potential employers, share specific examples of how you've tackled challenges in the past.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common technical questions related to 2nd Line support and customer service scenarios to boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that dream job. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Remote EUC Support Engineer - 2nd Line (SCCM/Windows) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows operating systems and SCCM. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line support role. Share specific examples of how you've resolved incidents in the past and your approach to customer service.
Show Off Your Certifications: If you’ve got any Microsoft certifications, make sure they’re front and centre in your application. We love seeing candidates who are committed to their professional development, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Telefonica Tech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and SCCM. Be ready to discuss specific scenarios where you've resolved technical issues, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your excellent communication and customer service skills. Think about times when you turned a frustrated user into a satisfied one – those stories will resonate well!
✨Understand the Company Culture
Research the company’s values and mission. This will help you tailor your answers to align with their culture. Showing that you understand and fit into their ethos can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common support issues or incidents, focusing on your thought process and the steps you would take to resolve them efficiently.
